Sanjeev R.
PROBLEMATIC RETURNS
I purchased a $622 fan which could not be assembled as described. Company agreed to accept return, and received the return with RMA number as required. The company however failed to credit my account. When I called 2 weeks later, they apologized and explained that they failed to link the return to my account, but assured me that the refund would follow shortly. After another 2 weeks and no refund, I called again and this time they blamed their computer for "kicking out the refund" on their system. I am assured that the refund will be issued, but it has taken 3-4 phone calls and undue time to track this. I would be careful to only buy if you are confident that you will not need to return any items. Amazon sells similar items and has trouble free return policy mostly.