LightfixturesusaReviews of lightfixturesusa.com

Do not purchase from Light Fixtures USA. I ordered lights based on the photos on the website, which were way out of proportion for the size they actually were (they appear larger in the photos on the site and the scale is completely off). I requested a return fully ready to pay return shipping, but was told that the lights I ordered were not from their warehouse and that I must have ordered from another site, which I did not. The box label came from a UPS Overgoods location, which in my own investigation with UPS, is a department where damaged boxes get re-labeled and sent to the final destination. Light Fixtures USA opened a claim with UPS, but I had to continually follow up and hound them about answers. Either the package is lost/missing and you give me a full refund, or you believe me and allow me to ship back the lights I have that match your SKU and website description. Three months later, after continual prodding and no conclusion from UPS, Light Fixtures USA all of a sudden believes my side of the story and accepts my return request, but requires me to pay for return shipping. So, they basically want to have their cake and eat it, too, dragging out this situation for three months, claiming they "can't" accept returns that don't come directly from their warehouse, but then when they realize they will have to give a full refund for a lost package, they now want the lights back at my expense. I should have kept my mouth shut when the "customer service" rep constantly questioned me about buying these from another website and allowed them to file a lost package with UPS. Instead, I insisted I had lights they could re-stock and re-sell for the refund and got penalized for the honesty. Not to mention, it's been three months and a total energy suck...

I ordered a light NEVER received an email regarding the order, but was charged for it! Also, NO one will return my calls! NO one even answers the number listed. What a freaking joke and con-job!

I loved the style of a lot of light fixtures on this website and was so excited when I ordered one. When it arrived, we checked to make sure nothing was broken or bent during shipping and everything looked good. We didn't have a chance to install it for a couple of months and kept it safe in a closet. Two days ago, my husband had time to install it, which also included taking apart our bed to move it out of the way and taking down the old light. He had the light from Light Fixtures USA wired, put in new bulbs, and one didn't work. We tested it with another bulb to make sure and it didn't work either. We did not want to re-wire the old fixture and re-assemble the bed only to have to do it all again, so we spent our evening finding a new fixture locally and installing it. I contacted Light Fixtures USA to tell them what had happened and they did not care. At all. I received two emails spaced 24 hours apart offering no help and making ridiculous requests. First, they wanted a "picture of the damage," which cannot be photographed. What do they want, a photo of the not lit up light. It's wiring damage or something with the socket. Then, they wanted me to use an electric pen (which we do not have) and take a video doing tests on it, all while knowing that we had to buy a different light to install. It's ridiculous to think that we'd sit there without a light and our bed un-assembled for days and days while they "troubleshoot" this broken light fixture. Stay far away from this company! Even if you try to do a return within the return window, it sounds like they will run you around in circles doing everything they can to not accept the return. I had a few other fixtures picked out from them that I was planning to buy soon and I'm so glad I didn't. The light fixture is still packed in the box (ready to be sent back) now in our trash pile for the dump this weekend. Update: They finally refunded us, but only after making us break the glass, cut the wires, and send pictures of it. It’s so gross and wasteful. You’d think that if they don’t want the product back they’d at least allow you to give it to Habitat for Humanity or something where an electrician might volunteer their time to fix the fixture.

This is a well orchestrated scam even the responses to the reviews are nothing but scam I ordered a light fixture weeks ago no response no shipping date won't return emails phone number goes no where, US address is a building for sale, this is a very well laid out overseas scam stay away at any cost and believe nothing you read about responses to complaints

I ordered 2 pendants a week ago and got a confirmation email with an order number, but no expected shipping date. I have emailed them and tried to call to get an update to find out if I’m actually going to receive the lights I paid for and if so, when, but haven’t gotten any response.

Do NOT buy from this site. You will NOT receive your item and they will NOT respond to any of your messages!!! I will be filing a claim and fighting this. This has been beyond frustrating!! I am trying to get the word out so that no one else has to deal with this!

I ordered a light and got an acknowledgement email with no shipping date projected. Waited five days, then sent email asking for status. No response at all. No way to contact them so must dispute charge through credit card company. They have policies that include giving a projection within 48 hours and in stock shipping with 3-5 days via UPS or Fedex. How is this scam allowed? ** Received a reply and it is clear this is a scam run by foreigners. The basic English mistakes are obvious. Same character Leila writes " they have no phone." No Legit USA company is unreachable by phone! The second I wrote to my credit card company, they issued credit. Clearly they are aware of this unlawful operation.

I ordered a light fixture on April 21st. It said it would take 3-4 weeks. Its now June and I've had ZERO communication from them since the order confirmation. I have emailed, I have called (their number is now out of service) and still nothing. This website is looking like its a scam...