LighterLoungeCo™Reviews of lighterloungeco.com

Horrible customer service! They ended chat with me and blocked me on Facebook for telling people my experience. I placed an order in November, it’s now December 15th and my package has not moved since November 29th. Never received a single email from this company, not even an order confirmation. Tracking information I was provided was apparently “incorrect” according to the customer service rep and he also said it happened to over 2000 other customers. This is ridiculous and they’re blocking people from telling their side of the story. I have screenshots and will continue to report this business until the issue is resolved. You can get these lighters on Amazon, anyway. Don’t waste your time or money on these scammers and just go straight to amazon. It’s not worth it! Also, they’re rude to anyone who opposes them on these reviews. Horrible, awful company. At this point, I just want a refund, but can’t get through to anyone since they ended the chat on shop.com…

(Update from my one star review) Ok so now that I've finally got my 2 packages after about a month and I got to say the lighters are cool as hell. The only reason that this only 4 stars is that the shipping process was very messy and that if they could in the future work on that then they would be an a ok company.

Like what I got very nice. Good place to get your lighters for sure. Thanks guys.

I am awaiting my order. My inquiry as to shipping/tracking was answered in a timely and professional manner. What isn’t clear on the site, and should be (especially at this time of year!) is that orders are SHIPPED FROM CHINA. Caveat emptor, pay attention! I didn’t, and naively believed I was buying from a small business (these items CAN be found on Amazon) and didn’t realize otherwise until I received tracking. I will update or post again when my item has been received. I ordered 8 days ago, my package is shipping from Shenzhen in two days time. Time to pray my face off I guess.

I put my order in 11/30/23 and I’m STILL waiting for delivery as of today 12/9/23.

It's my first time ordering from this company, and I was excited as it is a gift for someone special. However, I've been waiting 3 weeks and it keeps saying the shipment is delayed or in transit with no movement or update since Dec 1st when I ordered NOV 15th. It seems like I might not have a gift until after Christmas

Will not stay lighted, And no instructions in English

I love the different designs. My favorite is the DragonFlame! The deck of cards is really cool too. I will definitely order again. Great products and great service!!!