Hello David,
Thank you very much for your honest feedback and we regret hearing that you have not yet found the LMH product that works with your individual body and needs.
We always offer a 90-day hassle free return policy, so that customers may try various products until they find what works best for them.
Please simply contact us directly, so we can log your complaint and follow up with a full refund.
We look forward to hearing back from you again really soon.
Best regards,
Leo and the LiftMode Team
WO
Woody
Well I tried to use this numerous ways…
Well I tried to use this numerous ways sublingual, smoking, swallowed. Could not feel any true effect
Response from LiftMode HempDec 26, 2020
Hello Woody,
Thank you for your honest feedback.
We always offer a 90-day hassle-free return policy, so please just contact us, if your order is not working well enough for you, so we can refund you in full.
We look forward to hearing from you directly and to taking care of your concerns right away.
There are plenty of other products that may work much better for your unique, body and lifestyle, but we do not recommend smoking any of our products.
Best regards,
Leo and the LiftMode Hemp Team
RA
richard A.
I have been taking it for nearly a…
I have been taking it for nearly a month with no discernible effect.
Response from LiftMode HempDec 14, 2020
Hello Richard,
Thank you for your honnest feedback, it helps us know where and how we can improve.
But please try simply contacting us about your LiftMode Hemp order, as we always have a 90-day hassle free return policy for all of our products purchased.
We hope that we did not cause you too much dissatisfaction with your ordering experience with us.
Please send us the numbers on the bottom of the container that you wish to return so we can adequately log your return in our QC database.
Do Not Dispose of the Product in question we may need the product back for further analysis.
In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information.
Once we have received the requested numbers, we will then log your claim and follow up with you by email.
Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.
If you have any further questions, please let us know, and we'll get back to you right away!
Thanks for your support!
Best regards,
Leo and the LiftMode Hemp team
MI
Mike
ummm ?
Really didn't feel much of anything.
Response from LiftMode HempOct 24, 2020
Hello Mike,
Thank you for your honest feedback.
Please just contact us directly for a full refund if you are so dissatisfied.
We always offer a 90-day hassle free return policy and we look forward to hearing from you, so we can take care of you right away.
Hopefully, you may find some of our other products a better fit for yourself and your lifestyle.
Best regards,
Leo and the LiftMode Hemp Team
JS
James S.
Your product is not what I had hoped…
Your product is not what I had hoped for. I’ll go back to my local retail. You get what you pay for. I tried 3 bottles.
Response from LiftMode HempOct 17, 2020
Hello James,
We sincerely regret hearing that you did not have a good experience with our products.
Most customers claim we have the best CBD they've ever tried! So we apologize for your experience being less than satisfactory.
Please note that we always offer a 90-day hassle free return policy, so please just contact us back again so we may provide the excellent customer service we are also known for.
We look forward to hearing from you and to taking care of your refunds promptly.
Kind regards,
Leo and the LiftMode Hemp Team
JO
Joseph
Took it at 8 pm
Took it at 8 pm. Felt nothing. Woke at midnight felt agitated. Could not sleep. Felt depressed and awful the entire day.
Response from LiftMode HempOct 9, 2020
Hello Joseph,
Thank you very much for your honest feedback!
Each person's body is different and unique, this is why we offer a 90-day hassle free return policy.
So you may try any of our products and get a full refund until you find one that works best for your individual needs.
Please contact us directly, so we can take care of your return, since you are clearly dissatisfied.
We look forward to hearing back from you again soon and to serving you much better in the future.
Kind regards,
Leo and the LiftMode Hemp Team
CU
customer
Did not receive the 20% off my order.
I did not receive the 20% off my order as advertised. I emailed them about it and and they told me I forgot to enter the coupon at checkout. I told them I did enter it, but added more on to the order and the system deleted it. I asked for them to honor it. They emailed me again and told me I had to return the product back to them and reorder it again, to get the 20% off. I returned it. This has to be the worst customer service I ever experienced and ultimate in stupidity in handling a credit.
Edit, 10/1/20: They did credit my credit card for the full amount of the return today, so apparently they are able to issue credits, which they previously told me they could not. All I asked for was the 20% coupon that I thought I had applied at checkout be credited to my credit card. I don’t believe their explanation. I was a good customer, but no longer.
Response from LiftMode HempSep 23, 2020
Hello Gary,
Thank you for your honest feedback and assessment of our service and handling of your issue.
Unfortunately, we cannot retroactively apply a discount to a completed order, so it is my understanding that the agent offered you either a $50 discount/store credit for a future purchase. or to refund you in full if you return the completed order, allowing you to immediately place a new order and use the coupon code that somehow was not applied when you ordered.
This may seem stupid but the options are fair - to reorder using the coupon and get a full refund return of the initial order. We would of course cover return shipping costs - an expense absorbed on our end to try to see to your satisfaction.
The other option was to keep the order and get a $50 discount code for a future order.
Apparently, neither option were satisfactory. Although you agreed in your correspondence, we see here that you are completely dissatisfied.
We do apologize for any inconvenience, disappointment or failure to see to your complete satisfaction in any and all ways possible.
We also regret that our effort to offer a discount turned into a negative experience. Please do contact us again directly, so we can be sure to offer you proper recompense as well was a reward for your patience and support.
Sincerely, we look forward to hearing back from you again soon and to serving you much better in the future.
Kind regards,
Leo and the LiftMode Team
NH
Not H.
Beware
Let me start by saying I received my order free of charge, which I appreciate. However, the cbd oil products are not high quality. The first day I took the product I got ill, but I did not write off the product so easily because I desperately wanted it to be good. So I continued to take the product everyday for the next two weeks and can definitively say this product is what was making me sick. It elevated my blood pressure, made me throw up for at least an hour everyday and made me have anxiety (which don’t normally suffer from). So buyer beware, this may not be the great product you think it is.
Response from LiftMode HempSep 5, 2019
Hello,
Thank you for your feedback and honest review.
However, please always contact us directly about any such issues with your LiftMode Hemp order, especially if you are dissatisfied or had such a severe reaction to any of our products.
We of course want to take care of you by refunding your purchase as guaranteed by our 90-day hassle free return policy. Moreover, we would like to research your claim and experience further and be able to properly log your QC complaint and experience for quality assurance.
We hope that we did not cause you too much dissatisfaction with your ordering experience with us. But it sounds like you have had a rather unpleasant and unique experience, as we have not had any such responses to our products reported until now. We always stand by the tested purity and efficacy of our products, but not all products are for everyone's body is different.
**Please send us the numbers on the bottom of the container that you wish to return so we can adequately log your return in our QC database.**
**Do Not Dispose of the Product in question** we may need the product back for further analysis.
In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information.
Once we have received the requested numbers, we will then log your claim and follow up with you by email.
*Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.*
If you have any further questions, please let us know, and we'll get back to you right away!
Thanks for your support!
Best regards,
Leo and the LiftMode Hemp team
