LiftModeReviews of liftmode.com

Response from LiftModeJul 13, 2023

Hello Mitch, Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the delivery problem with USPS. We understand your frustration. Your package was shipped to the address you provided, and once it's in transit, we have no control over the delivery process. We recommend reaching out to our customer support team as soon as possible so that we can investigate this matter further and assist you in resolving the issue. Rest assured, we will work diligently to reship your order promptly and ensure a satisfactory resolution. Once again, we apologize for the inconvenience, and we appreciate your understanding and patience. Please don't hesitate to contact us so that we can assist you in resolving this matter to your satisfaction. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 29, 2023

Hello Alan, Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience you have experienced regarding your request for a return and refund. Upon reviewing our records, we found that an email was sent to you on June 22 with the return label attached. We kindly request to check your email inbox, including your spam or junk folder, to locate the email and the return label. If you are unable to locate the email, please let us know, and we will be more than happy to resend it to you promptly. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to our customer service team directly. Once again, we apologize for any inconvenience caused and appreciate your feedback, which allows us to improve our services. Thank you for giving us the opportunity to address this matter, and we look forward to assisting you further. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 27, 2023

Hello, Thank you for your honest feedback, and we apologize for any confusion or frustration you may have experienced with your order. We offer the most affordable shipping options available, but international shipping rates can vary depending on factors such as destination and package weight. Additionally, transit times can be influenced by customs processing and local postal services, which may explain why your order took approximately two weeks to arrive. Please understand that import duties and fees are separate from the shipping cost, as they are imposed by your country's customs regulations. Unfortunately, we have no control over or ability to predict these charges. We value your feedback and if there is anything else we can assist you with or if you have further concerns, please let us know. We are here to help and ensure your satisfaction. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 26, 2023

Dear Mathew, Thank you for your review. We greatly appreciate your feedback as it helps us improve our services and cater to our customers' needs more effectively. I would like to extend my sincere apologies for the missing item in your order. We understand the inconvenience this must have caused you. To resolve this issue promptly, kindly reach out to our customer service team with your order details so we can issue a shipment for your missing item. We deeply regret the problem you encountered and assure you that we are committed to rectifying it. We value your continued support and look forward to hearing from you soon. Rest assured, we are dedicated to providing you with a better experience in the future. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 12, 2023

Hello Victoria, Thank you for your review and we apologize for any inconvenience caused. We understand how disappointing it is when a package is not delivered as expected, especially when you were looking forward to receiving it. We take delivery issues seriously and would like to resolve this for you promptly. Please reach out to our customer service team with your order details and we will l investigate the situation and work towards finding a satisfactory resolution. Once again, we apologize for any frustration this has caused and appreciate your patience and understanding. We value your customer satisfaction and are committed to addressing and resolving this situation as quickly as possible. Please don't hesitate to contact our customer service team, and we'll do our best to assist you. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 5, 2023

Hello Darin, We appreciate you taking the time to write this review. Your feedback is valuable to us as it helps us improve our services and better serve our customers. We want to assure you that your order was shipped on time. However, please note that the delivery time is primarily determined by the shipping carrier, in this case, UPS. It is worth mentioning that UPS does not typically operate on Saturdays and Sundays, which might explain the delay in your package's arrival. We apologize if you have not received the confirmation email containing the tracking number. We recommend checking your email, including your spam folder, as the email might have been mistakenly filtered. If you are still unable to locate the tracking information, please contact our customer service immediately for assistance. We have double-checked your order, and based on the estimated delivery times, your package is scheduled to be delivered tomorrow. Once again, we apologize for any inconvenience caused. Our customer support team is available to assist you further, so please don't hesitate to reach out to them for any additional help you may need. Thank you for bringing this matter to our attention, and we appreciate your understanding. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 5, 2023

Hello Kyle, Thank you for sharing your feedback with us. We appreciate your support and apologize for any disappointment you've encountered with our product. To address your concerns, Please contact us directly and provide the BPR number from the bottom of the container, so we may investigate this further and take care of your QC Complaint. Additionally, we can discuss refund options with you if the product no longer meets your expectations. We appreciate your business and value your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Nina and the Liftmode Team

Response from LiftModeMay 30, 2023

Dear Karlito, Thank you for taking the time to share your feedback with us. We apologize for any disappointment you may have experienced with our Kanna product. We understand that individual responses to our products can vary, and we regret that they did not meet your expectations. Please note that we have a 90-day hassle-free return policy, so if you are dissatisfied, we are happy to provide a full refund of your order. Kindly reach out to our customer support team with your order details, and they will assist you in initiating the refund process. Additionally, our customer support team is knowledgeable about our product range and can provide recommendations based on your specific requirements. Feel free to share any preferences or concerns you have, and we will gladly assist you in finding suitable products. We sincerely apologize for any inconvenience caused and appreciate your feedback. Your insights are valuable to us as we strive to improve our products and services based on customer input. We hope to have the opportunity to serve you better in the future. Best regards, Nina and the Liftmode Team