It's always been good with lift mode. But with this purchase, I was expecting the package Friday afternoon like was promised. Now it says it will come tomorrow on Monday. But every day so far expectations weren't met so I don't know if it will arrive.
Response from LiftModeJun 22, 2022
Hi Justin,
We completely understand how frustrating the shipping process can sometimes be. Whenever a package doesn't arrive in the correct time , or an order isn't correct, do not hesitate to reach out to our customer service team. We always are ready to help in any way possible on our end to make those frustrating moments better.
Thank you for taking the time to leave this trustpilot review Justin. Also, Thank you for being a dedicated customer. you are a very important part of our Liftmode community.
Warm wishes ,
Jason and the Liftmoide Team
RW
Robert Woodward J.
The site worked badly
The site worked badly. Customer service was very kind and tried to help. She couldn't so her boss called to figure it out. He was rude as hell. But my order was successful. The failed order is still holding my money days later and when i asked for the charge to be cancled the same rude manager or supervisor. Talked right down to me about policy and how it can take a week cause he wont do a damn thing about it double charging me is fine cause we only locked your money up temporarily. She was super nice. I got my product her boss shouldn't be in customer service. At all. Fire him. Okay based on your reply i will say your call rudness. Was very blatent. It was hasty you seemed annoyed at the whole thing and frusterated when i kept saying phenibut you just kept asking what i wanted. You charged me more than the site as you can see based on the order you still have my money held on. You didnt give me the discounts or codes she promies and over enail you gave me loads of bs about how its your policy and i should know better like anyone reada them ever. And you system sucking so much that i cant place an order or get my money released may not be your fault but acting like it was on me is nonsense. And swearing i said i want my Fing money i didnt curse you out or call you names after several emails and calls and days passed i over paid and you still have another complete failed orders woth of my money if i could attach your email or had the call recording my end pointing it out would be easier
Response from LiftModeMay 28, 2022
Hello Robert,
Thank you for your honest feedback and we're sorry to hear such a negative review of my personal handling of the situation. Lilly and I both reviewed the call and emails and could not find exactly where I was ever "rude as hell" to you.
I apologize however yet again, that you had such an experience with us or feel that way about my management. I have been with this company for a decade and have been most often very highly praised for my individualized-care for customers and for their concerns, so sorry to give you the wrong impression.
I actually took steps in resolving your issue, that could have potentially put our entire system at risk for fraud, just to make sure we took your order successfully.
My explanation to you about the pending authorization hold was in no way condescending, it was the same language and tone we use in addressing this potentially confusing and frustrating experience. We only asked that you refrain from hostile or abusive language/profanity with us as we are here only to serve and never to further frustrate or dismiss any of your concerns.
As already offered, we'd gladly have Lilly continue to serve you in the future as you prefer. However, if you continue to present yourself as a risky or abusive customer who would misrepresent our service, or use foul language to demean our commitment to your satisfaction, then none of us may be able to be of service to you in the future at all.
We are a transparent, honest and genuinely caring company and we hope to only be able to continue to strive to serve you as all of our customers only better and better.
So thank you again for sharing your honest feedback, we will continue to reflect on your words and work on improving, so that hopefully you'll find me like all of us, to be the friendly and helpful customer service team so many of our other customers know us all to be!
Best regards,
Leo and the LiftMode Team
MG
Michael G.
customer service is good/not the product this time
customer service is good. the only reason i gave them 2 stars was for the quality of the 200g of phenibut. earlier in march i had purchased a 100g of phenibut and it was pretty good, so i decided to turn around and stock up, so i purchased the 200g and it turned out to be subpar. it is clear that it was either from another maker or just a bad batch. i am usually pretty satisfied with the pruduct from liftmode, but not this time. a bad purchase for 70 dollars
Response from LiftModeMay 10, 2022
Thank you for sharing this experience. Please never hesitate to reach out if you are having any issues or concerns with your purchase(es). We are here to help in any way. We appreciate you and want your experience with liftmode to be helpful in your life.
MA
Mathew A.
Good service good product
I recieved excellent phone support after having an issue with shipping.
Response from LiftModeApr 29, 2022
We want to make sure any sort of issues are handled in the quickest way possible. Thank you for ordering with us!
JL
JAMES L.
I didn't get any effect from it.
I didn't get any effect from it.
Response from LiftModeApr 25, 2022
I'm sorry it did not work as expected. All of our products are tested and guaranteed by our distributer. We then also test every batch of products when we receive them and we also have a third party to test the concentration of our products. and everything is documented on the COA.
(Certificate Of Analysis).
If you are not happy with the product, or felt that it isn't giving you the results you wanted, you are able to return the product and ask for a refund for your order. we have a 90 day return/refund policy.
Thank you for your comment, we at Liftmode really appreciate you as a customer
DP
DP
I love Lift Mode and it is hard for me…
I love Lift Mode and it is hard for me to put a low star. I ordered a 5g order of Resveratrol to see if it was what I was looking for. You have to make sure it is white per Dr. David Sinclair or it is no good. The first order was perfect. So I ordered a larger order and my powder was brown when I opened it. I am by no means an expert but it is a totally different color than my first order. Now I have a lot of bad Resveratrol.
Response from LiftModeApr 25, 2022
I'm sorry you had this experience with our Resveratrol. Please don't hesitate to reach out so we can correct any issues you may have. we do offer a no hassle 90 day return/refund option if you are unsatisfied with your order.
we are looking forward to hearing from you
KD
Kdoggy
I paid for priority shipping and n the…
I paid for priority shipping and n the morning on Tuesday and should have arrived today (Friday) at the latest. Item is still somewhere in Illinois. Priority does not take that long, I wonder if the item was even shipped via priority or if they are just trying to save money. Either way the item is not here
Response from LiftModeApr 25, 2022
Thank you ,
USPS Priority mail is an estimated time shipping service.
USPS shipment transit times shown on our checkout page are estimates by the
US Postal Service for Priority Mail shipping from our ZIP in Ill to
your destination - they are not guaranteed
delivery time promises, and in our experience, the USPS provided ship
time estimates are very often overpromising and optimistic than compared
to the real world performance of the USPS."
MM
Matthew M.
Shipping with UPS to Canada is…
Shipping with UPS to Canada is ridiculous. Great product, I just wish they didn't take so long to ship, or get lost along the way.
Response from LiftModeApr 25, 2022
I want to assure you your package wont get lost.
Im sorry for this delay. If you need to reach out to us , please do not hesitate to do so. We would love to help with any issue or questions you might have
