Hello Valery,
Thank you for bringing this matter to our attention. We apologize for any inconvenience you may have experienced with your recent order.
To assist you promptly and effectively, we kindly request that you contact our customer service team with your order number. This information will help us locate your order details and take the necessary steps for your missing item.
Once again, we apologize for any inconvenience and we sincerely appreciate your cooperation in helping us resolve this matter to your satisfaction.
Best regards,
Nina and the Liftmode Team
SD
Samuel D.
Not the LiftMode I remember
Unwilling to contact me back. Before they were always on point, now they ignore you. Even though I’ve made half a dozen purchases before.
Must be new owners. Either way the customer service is absolutely terrible now. Several emails sent without a response. The Trustpilot reviews are shockingly high in my opinion now as they don’t seem to care one bit about their customers with several prior purchases.
Something fishy is going on with LiftMode. Never had an issue when Leo was around. Check out my prior review of LiftMode compared to this one. 5* vs 0* if I could give that.
Also my antivirus considers LiftMode’s website suspicious now. And it’s the top antivirus protection you can get.
Response from LiftModeAug 11, 2023
Hello Samuel,
We greatly appreciate you taking the time to share your feedback with us.
We sincerely apologize for any inconvenience you may have experienced, and we want you to know that your ongoing support and feedback hold great importance to us.
It's important to clarify that providing timely responses to all inquiries is a top priority for us. Leo, our dedicated Customer Manager, can verify that the last email from us that you received was in 2020.
To ensure seamless communication, we kindly ask that you use our official channels for reaching out. You can email us at [email protected] or utilize our Live Chat or Call Center, available Monday - Friday, from 9am to 6pm Central time.
Your concern regarding website security has our full attention, and we are committed to thoroughly investigating the matter to uphold the highest level of security on our platform. Your vigilance is appreciated, and we are dedicated to maintaining a safe online environment for our customers.
Once again, we apologize for any inconvenience you may have experienced and genuinely appreciate your engagement with us. If you have further questions or concerns, please don't hesitate to get in touch.
Best Regards,
Nina and the Liftmode Team
KW
Keith W.
I opened a account and was told I could…
I opened a account and was told I could track it and I can't. It's a small order and should be here by now?
Response from LiftModeAug 8, 2023
Hello Keith,
We appreciate you sharing your feedback and taking the time to communicate your concerns. Our sincerest apologies for any inconvenience you've encountered regarding your order tracking and the delay in delivery.
We understand the significance of being able to track your order accurately and receive it in a timely manner. We regret that we did not meet your expectations in this aspect. In response to your situation, I've taken the initiative to resend your tracking information via email. If you encounter any difficulty locating your tracking number, please do check your spam folder as well.
Additionally, based on the latest tracking details, your package is scheduled for delivery tomorrow. We're diligently working to ensure that your order reaches you as soon as possible.
Thank you for your understanding and patience. Should you require any further assistance or have additional questions, please don't hesitate to contact us.
Best regards,
Nina and the Liftmode Team
HM
Hernando M.
This is an excellent company
This is an excellent company, I have been buying phenibut for years and I am very satisfied with their product and service
Response from LiftModeAug 3, 2023
Hello Hernando,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you have been a loyal customer for years and are satisfied with our product and service.
We just hope that this is a five-star review:)
Once again, thank you for being a part of the Liftmode family. We look forward to serving you for many more years to come!
Best regards,
Nina and the Liftmode Team
JM
Joseph M.
The Phenibut I ordered was not included…
The Phenibut I ordered was not included even though I was charged for it.
Response from LiftModeAug 3, 2023
Hello Joseph,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused due to the missing item in your recent order.
We'd like to make things right and ensure you receive the complete order as soon as possible. Kindly contact our customer service at [email protected] with your order details and we'll reship the missing item immediately.
Once again, we deeply regret any inconvenience this may have caused and appreciate your understanding. Please rest assured that we will do everything in our power to rectify the situation promptly.
Thank you for giving us the opportunity to address this issue, and we look forward to resolving it to your satisfaction.
Best regards,
Nina and the Liftmode Team
KB
Kayla B.
Shipping sucks!
Shipping sucks!
Response from LiftModeAug 3, 2023
Hello Kayla,
We appreciate you taking the time to share your feedback with us. We understand how important it is to receive your orders promptly, and we apologize for any inconvenience caused.
To clarify our shipping process, all orders placed from Saturday to Sunday are processed and shipped out on Monday. This allows us to start the shipping process promptly at the beginning of the workweek.
Regarding USPS Priority Shipping, while it is generally a faster shipping option, we must clarify that it is not a guaranteed service. While most packages arrive within the expected timeframe, occasional delays can occur due to various factors beyond our control.
We understand your frustration, and we want to assure you that we continuously work on improving our shipping services to provide the best experience for our customers.
If you have any specific concerns about your order or if you need any assistance, please don't hesitate to reach out to our customer service team. We are here to help and ensure your satisfaction.
Best regards,
Nina and the Liftmode Team
JS
jesse S.
Never received the product
Never received the product. Order was cancelled without a cancellation notice being sent.
Response from LiftModeJul 25, 2023
Hello Jesse,
We apologize for the inconvenience with your recent order.It appears that your order was placed via Bitcoin and and we want to clarify that all Bitcoin transactions must pay a fee and can take a variable amount of time to confirm. Sometimes, delays can occur if the transaction fee outlined at the time of placing your order is not sufficient, or if the Bitcoin or other cryptocurrency network is overloaded.
Regrettably, due to the longer than normal processing delay, it seems that the cryptocurrency payment for your order was not accepted, and as a result, your order had to be canceled.
We sincerely apologize for any disappointment or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you promptly.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Nina and the Liftmode Team
JF
John F.
Medication poisoned me
Medication poisoned me. Ended up hospitalized and I wouldn't risk this ever again.
Response from LiftModeJul 25, 2023
Hello John,
We are deeply sorry to hear about your unfortunate experience. However, we want to clarify that our products are not medications,and we always advise our customers to read the warnings and guidelines provided on our website before making a purchase.
Your safety and well-being are of utmost importance to us, and we take every precaution to provide accurate information about our products. We recommend consulting with a healthcare professional before using any supplement to ensure it is appropriate for your individual needs and health condition.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to our customer service team. We value your feedback and will continue to work on improving our services.
Thank you for choosing Liftmode, and we hope to have the opportunity to serve you better in the future.
Best regards,
Nina and the Liftmode Team
