LiftModeReviews of liftmode.com

Response from LiftModeJan 20, 2023

Hello Tim, Thank you for taking the time to leave a 3-star review and for bringing to our attention the issue with the promo code not working. We apologize for any inconvenience this may have caused. We take customer satisfaction very seriously and we would like to make it right. Could you please provide us with more information about the promo code that you were trying to use and the steps you took to use it? This will allow us to investigate the issue and take appropriate actions. We understand that issues like this can be frustrating and we apologize for any disappointment. We appreciate your feedback and we will do our best to address any issues. Please feel free to contact us at any time if you have any further questions or concerns. Best regards, Nina and the Liftmode Team

Response from LiftModeJan 3, 2023

Hello Jushua, Thank you for your honest feedback. We verify the strength of all our products with an HPLC assay. This lets us know that what we sell always meets the purity stated on the label. While I'm sorry that you are not having the same results as you have had in the past, we use the best scientific tests we have to verify our product. Please note that we have a 90 days return policy in case customers are not satisfied with our products. Please feel free to email us on [email protected] to enquire about a refund for your order. Best Regards, Nina and the Liftmode Team

Response from LiftModeDec 29, 2022

Dear Ali, I'm sorry that your order was denied entry by customs. We loose money when an order is rejected by customs as well, because we have to pay for the return shipping. Were it up to us, all customs regulations would be easy to understand and evenly enforced. We cannot be responsible for knowing the customs and laws of each of the 211 countries in the world. This is why we state that the responsibility to determine the legality of purchasing, importing, and using our products in your country lies with you as the importer. While we do regret that you wasted your money, we still believe our policy is reasonable and fair. Liftmode encourages all international customers to research their country's laws before placing an order. If you have any questions or concerns please contact our customer service directly so we can take care of you. Best Regards, Nina and the Liftmode Team

Response from LiftModeNov 2, 2022

Hello Serge, I'm sorry to hear that you had a bad experience. Any customs tax or VAT tax should be the same amount from UPS or USPS. Total taxes are calculated independently of who delivers the package and the funds are paid directly to your government. If you think you were overcharged on your taxes please reach email us at [email protected] with copies of your paperwork and we can check if you were overcharged by UPS. USPS shipments sometimes receive less scrutiny from customs officials, but the tracking and delivery time are often better with UPS. It is hard to predict which one will be better. If you would like us to look into this matter further, or if you have any further questions please don't hesitate to contact our customer service team. Best Regards, Nina and the Liftmode Team

Response from LiftModeSep 25, 2022

Dear Nicholas, I really wish we could afford to sell our products for less. Between trade wars and skyrocketing transport fees, we have been unable to keep our old low prices. I hope that things can go back to normal and we can lower our prices in the future. Best Regards, Nina and the Liftmode Team

Response from LiftModeSep 25, 2022

Dear William, I know exactly what you are saying! We used to be awesome at shipping almost every order out on the same day. I'm happy to report that our fulfillment system is working well now, but our shipping team still needs to improve its speed. Please send us an email with your order number, so that we can refund your shipping. You can reach us at [email protected]. Looking forward to serving you again soon. Best Regards, Nina and the Liftmode Team

Response from LiftModeAug 25, 2022

Hello Akira, Thank you for taking the time out of your day to write a review for us on TrustPilot.com! Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations. I know your concern regarding the price increase. Everything seems to have gone up since the pandemic. If you would like to discuss this further and get more details about the price increase, please contact us directly or by email. You can reach us at (885) 288-9993 Monday-Friday from 9am-6pm Central or email us at [email protected]. Thank you for being a loyal customer. Best regards, Nina and the Liftmode Team

Response from LiftModeAug 5, 2022

Hi Shaheer, Thank you for your patience and understanding with us. The NACET being so temperature sensitive has been a major problem when we ship it out. The heat of the journey really does cause damage to the product. I am Glad we were able to help you even though we weren't able to provide the product to you. Please let us know how you like the new product that you ordered from us. Thank you for taking the time to leave us this Trustpilot review. Best wishes, Jason and the Liftmode Team