LiftModeReviews of liftmode.com

Response from LiftModeJul 25, 2017

Hello Holly, I have refunded your order in full as it is covered by our 90 day return policy. It is always important to contact us directly in the event that you are not satisfied with your order. We take our customer service very seriously and are available around the clock by email and phone. If you have any concerns about our products, please send us the numbers on the bottom of the jars in question and we can provide you with our Certificate of Analysis, tested within the USA to confirm the purity of the product is as labeled on the jar. We are always here to help and welcome any questions or comments. Best regards, LiftMode

Response from LiftModeJul 24, 2017

Hello Danny, Thank you for taking the time to write a review about our website. I have checked our credit card transaction history and I have not been able to locate any double charge to the CC that you used on our site to place your order. If you can please email us a copy of your bank statement, we will be sure to look into your concerns once more for you. Our CC processor shows that your order# 10040165571 Settled Successfully Only once, but was declined the first time due to a AVS mismatch. The second charge you saw on your bank account was a 'pending' transaction that your Bank should have removed from your account. Regretfully our company does not have any power to remove pending uncleared transaction from your bank records, this is the responsibility of your Bank. We advise you to contact your bank ASAP and they will be able to confirm the above as accurate information. Here is the record for your reference below: Approved 10040165571 09-Jul-2017 17:36:27 USD 32.40 Declined 10040165571 09-Jul-2017 17:34:40 USD 32.40