LiftModeReviews of liftmode.com

Response from LiftModeApr 30, 2023

Dear Nicklas, Thank you for bringing this issue to our attention, and please accept our sincere apologies for the inconvenience you have experienced with your recent order. We understand how important it is for you to receive your order in a timely manner, and we are sorry that we have let you down. We would like to assure you that we take every order seriously, and we are committed to resolving this issue for you as soon as possible. Please rest assured that we will contact UPS about your order and do our best to provide you with updates and any assistance we can offer. Please note that international orders can sometimes experience delays due to customs processing, and we understand how frustrating this can be for our customers. We appreciate your patience and understanding as we work to resolve this issue for you. Thank you for your feedback, and we hope to have the opportunity to make it right and restore your trust in our company. Best regards, Nina and the Liftmode Team

Response from LiftModeMar 27, 2023

Dear Bjm, Thank you for taking the time to leave us a review. We're sorry to hear that you feel our product is too expensive. We strive to offer competitive prices for our high-quality supplements, but we understand that pricing can vary depending on individual budgets and needs. We appreciate your feedback and will take it into consideration as we evaluate our pricing. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We value your business and hope to continue serving you in the future. Best regards, Nina and the Liftmode Team

Response from LiftModeMar 13, 2023

Dear Temple, Thank you for taking the time to share your review with us. Your feedback is valuable, and it helps us to better serve our customers. We are thrilled to hear that you have had positive experiences with the quality of our products. At the same time, we are sorry to hear that you have faced some frustration with our pricing and coupon codes. Please know that we are committed to providing competitive pricing and promotions to show our appreciation for your loyalty to our brand. We understand the inconvenience caused by the coupon codes not working for your account. We would like to investigate this issue further and find a solution for you. Please contact our customer service team with your account details, and we will do our best to help you. Thank you again for your feedback. We appreciate your business and look forward to continuing to serve you in the future. Best regards, Nina and the Liftmode Team

Response from LiftModeFeb 27, 2023

Hello Remo, Thank you for taking the time to share your experience with us. We're sorry to hear that you're not satisfied with our shipping rates and website performance. We want to clarify that we make every effort to provide accurate shipping rates based on the weight, destination, and shipping method selected by the customer. We also strive to be transparent about any potential import fees and taxes that may apply to your order, which are beyond our control and charged by your government. As for our website's performance, we apologize for any frustration you may have experienced. We are constantly working to improve our platform's speed and usability, and we appreciate your feedback to help us identify areas that need improvement. We value all feedback and take it seriously. We want to assure you that we are committed to providing the best possible service to our customers, and we will continue to review our processes and rates to ensure that they are fair and competitive. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future. Best regards, Nina and the Liftmode Team

Response from LiftModeFeb 24, 2023

Hello Marcus, We apologize for the delay in your order. Unfortunately, once the package has been shipped out with the chosen carrier, we have limited control over its delivery and updates to the tracking information. We understand that this can be frustrating and we sincerely apologize for any inconvenience this may have caused. We appreciate your feedback and are committed to making your experience with Liftmode better in the future. Our customer service team is always available to assist you and help in any way we can. Thank you for taking the time to leave a review. We value your business and are committed to providing the best possible service. Best regards, Nina and the Liftmode Team

Response from LiftModeFeb 13, 2023

Hello Jack, We apologize for any issues you may have experienced with our credit card processing system. Our team is constantly working to improve our online ordering process and ensure that it is easy and hassle-free for our customers. If you encountered any difficulties during the checkout process, we would like to offer our assistance in resolving the issue. If it is more convenient, our team is also available to take orders over the phone. Our customer service is open M-F from 9AM-6PM CT. Thank you for bringing this to our attention. Your feedback is valuable and helps us to continually improve our services. Please don't hesitate to reach out to our customer service team if you need further assistance. Best regards, Nina and the Liftmode Team

Response from LiftModeJan 20, 2023

Hello Derek, I apologize for the delay in your order and for any inconvenience that this may have caused. I have checked the status of your order and can confirm that it was shipped on 1/17/23. A tracking number was sent to the email address provided at the time of your order. I apologize that you have not yet received the tracking number, and that our previous email responses have maybe in your spam messages.Please check your spam folder again and if you still haven't received the tracking number, please let me know so I can provide it to you. I apologize for any inconvenience this may have caused and assure you that we take customer satisfaction very seriously. Please let me know if you have any other issues or concerns. Thank you for your patience and understanding. Best regards, Nina and the Liftmode Team

Response from LiftModeJan 7, 2023

Hello Adam, I'm sorry to hear that you were not satisfied with the last batch of product that you received. It's important to us that all of our customers are happy with their purchases, Please note that we have a 90 days return policy in case customers are not satisfied with our products. Please feel free to email us on [email protected] to enquire about a refund for your order. Best Regards, Nina and the Liftmode Team