LiftModeReviews of liftmode.com

Response from LiftModeSep 7, 2019

Hello Jonathon, Thank you for your honest review and patience with us at LiftMode. We sincerely apologize for the extreme delay with the shipment of your order. Please know that we are not the kind of company that would ever intentionally take a customer's money and not fulfill their order (steal). Nor would we ever ignore a customer's concerns or complaints, we take our customer service, prompt shipping and professional yet generous and transparent model of business very seriously. We have therefore refunded your order in full, as a reward for your patience and to demonstrate our commitment to your satisfaction. In addition, we have sent you a refund receipt to your email address on file: [email protected] The full refund amount should appear in your records or statements within 3 business days. We would also like to inform you that your package will be Shipped out as soon as our shipping hours resume. Once your package has been shipped, we will send the shipping notification to your email address on file: [email protected]. There may be a slight delay in the tracking notification, but the shipping email confirmation will generally be sent to you as soon as your package ships. If you have not received a shipping confirmation email by the end of the shipping day, please check your junk mail folder and whitelist emails from all @LiftMode.com addresses. Tracking data for trackable packages usually updates by 10-11 pm Central Time, Monday - Friday on the day of the shipment being sent out. In the future, please be sure to contact us directly at [email protected] so our Customer Service representatives may take care of you more promptly and efficiently. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeAug 28, 2019

Hello Ricardo, We are sorry to hear about your negative experience with our product. Please feel free to email us on [email protected] to discuss refund options. Best Regards, Chet and the LiftMode team

Response from LiftModeAug 22, 2019

Hello Nathan, Thank you for bringing this to our attention! We would like to request that you get in touch with our customer service department at [email protected]. Our Customer service phone number can be reached here: 1-855-228-9993, during our Business hours, M-F from 9am-6pm, excluding any government holiday. If you could provide us with the order number we would be happy to work on a solution for you. We have had an unusually high volume of customer service requests recently and may take slightly longer to get back to you, but we are responding to every message we receive in the order it arrives. Sometimes, our international customers may encounter extra requirements from the regulatory agencies in their country in order to have packages successfully delivered. Unfortunately, there is little we can do in this regard. We advise that our international customers verify the compliance of any order with the local regulations before placing their order. We appreciate your patience and hope for the chance to serve you again! All the best, Eevee and the LiftMode team

Response from LiftModeAug 19, 2019

Hello, Thank you very much for your honest review. We apologize for the extreme and unusual delay with the shipping of your order. Recently, we announced that our shipping would be closed for a few days, but not all customers received this notification even though we posted also on our website. We have just introduced a new inventory and shipping system that will only help us to be more efficient, so we ask that you forgive this rare error and recognize this was a special case and time that is now over and not indicative of our usual way of conducting business. Please contact us back again soon, so we can serve you much better! Kind regards, Leo and the LiftMode Team

Response from LiftModeJul 29, 2019

Hi Jason, Firstly, we are sorry to hear that you did not experience any effects from our Phenibut. The majority of people who use this product experience positive effects, but there are rare occasions where people have a natural tolerance and do not feel anything. We do not ever recommend exceeding 1 gram in a single serving. Phenibut abuse can be dangerous to your health. Please note that we have a 90 days return policy in case customers are not satisfied with our products. Please feel free to email us on [email protected] to enquire about a refund for your order. Best, Chet and the LiftMode team.

Response from LiftModeJul 20, 2019

Hello David, Thank you for your honest feedback. We regret hearing that you are not having a good experience. Please contact us directly, as we always offer a 90-day hassle free return policy for every purchase. Each person's body is different, so we hope that you may try other products we offer to find what works best for your individual needs. We look forward to hearing back from you again soon and to taking care of you right away. Warm regards, Leo and the LiftMode Team

Response from LiftModeJul 7, 2019

Hello John, Thank you for your feedback and recommendation, we regret hearing that you have had a bad experience with one of our products. We strongly caution customers about overusing Phenibut. We strongly advise customers to adhere to our serving guidelines. Exceeding the above guidance amounts can lead to Phenibut becoming less beneficial over time, as your body may start to take it for granted. But if you stick to those guidelines, you will be able to obtain the most significant benefit from Phenibut with minimal downsides. Sometimes, it may even be better to temporarily close an account until we can confirm that a customer is self regulating and not overusing or abusing Phenibut or any of our products. For customers who are unable to comply with our serving guidelines we may not ever be able to sell it to them again at all. We want all customers to be aware that Phenibut loses its efficacy if used more frequently and in larger servings than recommended. We also welcome you to provide your feedback and to return undesired products, that are causing any adverse effects for you. We recommend starting with 500mg (0.5 grams) of Phenibut HCl crystalline granules. It may take up to 2-3 hours for you to judge how your body reacts to this initial amount. After this period, if desired you can take an additional scoop, up to 1000 mg (1 gram). The only way to be sure that your dosages are accurate is to use a scale. We highly recommend the use of a sensitive scale for weighing out your supplements. Here is a link to a qualified scale: http://www.amazon.com/American-Weigh-GEMINI-20-Portable-MilliGram/dp/B0012TDNAM Also, it is strongly recommended not to exceed 2 grams per day, 3 grams per two days, 4 grams per week, and not more than 6 grams per 2 weeks of Phenibut HCl. I hope I was able to offer some useful information. Please feel welcome to get in touch anytime for more info; we'd be glad to help! Best regards, Leo and the LiftMode team

Response from LiftModeMay 7, 2019

Hello Ahmed, Thank you for your honest review and feedback. We thank you for taking the time to offer feedback, so we can know where and how to improve. However, it is far more productive to send us a direct email, chat or phone call rather than posting a negative experience without affording us the opportunity to rectify and redress your concerns. You selected Mail Innovations which is the least expensive international shipping method, but it is a hybrid system where UPS delivers to your local post office and they make the final delivery. The problem is no new tracking number is created once handed over so it is virtually impossible to know what's going on with your package. In your case, we not only shipped on time but a delivery attempt was made but they were unable to deliver your package. Please contact us directly so we can either reship or refund your order right away, we simply need to know your preference. Our policy is always to reship Mail Innovations if it is not delivered within 8 business days after the transfer to your local post office. That time has lapsed and we are more than eager to assist you and look forward to hearing back from you again real soon. Kind regards, Leo and the LiftMode Team