LiftModeReviews of liftmode.com

Response from LiftModeJan 3, 2020

Hello Amandalin, Thank you for contacting us about your LiftMode order! We hope that we did not cause you too much dissatisfaction with your ordering experience with us. Please contact us directly, so we may better serve you. You always have 90 days to get a full refund if ever dissatisfied with any purchase! **Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team

Response from LiftModeDec 30, 2019

Hi Dan, Thank you for taking the time to write a review - they always help us to see what we are doing right, and what we could be doing better. I'm also sorry to hear about the incorrect item sent. I had a hunt through our database and it looks like due to a systems issue, your message to us was incorrectly archived, and sadly never made it through to us in customer service! We are so sorry for the delay this caused! Most importantly, we are relieved to have heard from you here, so that we could research and address this for you immediately! As such, we were just now able to find your order, and we have arranged for the correct item to be shipped out to you right away! Please check your inbox for further details. Apologies again for the concern caused, and thank you so much for your support. We hope to be able to do better for you next time! Best regards, Bruce and the LiftMode team

Response from LiftModeDec 21, 2019

Hello, Thank you for your honest review and feedback. Unfortunately, we cannot follow up based on your post here because your name, email address or order number are not connected to this review. Please contact us directly so we may take care of you right away. One thing we are is responsive and generous with our refund and reship policies, to ensure our customers remain satisfied! If you did not have an order number, then your apparent charge on your card is only a pending authorization hold that will automatically go back on to your card within 2-3 business days. If you did get an order number and no tracking update then there may have been an error with the shipment. In order for us to successfully serve you, we need your help to help you, by at least informing us of who you are, or contacting us directly. [email protected] is the email that will reach Customer Service. We also have our Call Center (855) 228-9993 Monday - Friday, 9am - 6pm Central or Live Chat on our website as well. We look forward to hearing back from you so we can take care of your right away! Best regards, Leo and the LiftMode Team

Response from LiftModeDec 16, 2019

Hello Alan, Thank you for taking the time to leave us your feedback! Please accept our apologies for the delay in getting back to you! It appears we misunderstood your initial request and have now done our best to rectify the situation. We hope to hear from you soon! All the best, Eevee and the LiftMode Team

Response from LiftModeDec 5, 2019

Hi there, We appreciate you taking the time to write this review, they always help to point us in the right direction to better serve our customers. I am deeply sorry to hear about the undelivered package! We do our best to provide fast and free shipping through UPS, but from time to time packages in transit can go astray.. This is why we offer free reshipments in cases of lost or stolen shipments! We would love to get a reshipment dispatched your way as soon as possible, but we need to hear from you via email to get this arranged. I took a look through all of our customer enquiries, and I'm afraid I can't yet see any pending messages that I can action. If you wouldn't mind reaching out to us again, we would love to get this sorted for you. Thanks again for your support, and we look forward to hearing from you! All the best, Bruce and the Liftmode team

Response from LiftModeNov 23, 2019

Hello Dan, Thanks for contacting us at LiftMode and we certainly apologize for any confusion or disappointment regard the recent change in our Free shipping qualifications. Here is how you can qualify for and select Free Shipping on our site: 1 - Please select products totaling at least $35 in value (after all discounts) for your order from our website. We apologize for any confusion but it used to be $25. (Please Note - your accurate final order total, including all applicable discounts, may only be visible on the final checkout screen. Discounts reducing your order total may not be apparent until reaching final checkout screen). 2 - Ship to an address within the contiguous United States. (Orders being shipped to addresses outside of the US unfortunately do not qualify for free shipping options.) 3 - Select a shipping method at the final checkout page which is shown as FREE ($0.00): We always answer emails but please make sure it is sent to [email protected] - otherwise, we will not see it here in Customer Service. If you have any further questions or concerns, please let us know and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeOct 15, 2019

Hello Ivelin, Thanks for your review, as we are always seeking ways to improve and to know what we are doing right. In the future, you can get more prompt service / resolve of any problem or immediate assistance by contacting us directly at LiftMode! We offer Live Chat service and a Call Center both open Monday - Friday, 9am - 6pm Central, or you can email us at: [email protected] We apologize for the delayed shipment of your order and we will be sure that your package will be Shipped out today. The delay was caused by an inventory listing error that made the item purchased appear to be "low inventory" but it is actually in stock. Once your package has been shipped, we will send the shipping notification to your email address on file. There may be a slight delay in the tracking notification, but the shipping email confirmation will generally be sent to you as soon as your package ships. If you have not received a shipping confirmation email by the end of the shipping day, please check your junk mail folder and whitelist emails from all @LiftMode.com addresses. Tracking data for trackable packages usually updates by 10-11 pm Central Time, Monday - Friday on the day of the shipment being sent out. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeSep 23, 2019

Hello Cole, Thank you for writing us about and your LiftMode order! We always offer a 90-day hassle-free return policy if you're dissatisfied. It is also important however not to exceed the serving guidelines on our products and three is the absolute maximum for this product. Our Energy Capsules are very effective and potent, but may not be suited for your body or lifestyle needs. Regardless, we hope that we did not cause you too much dissatisfaction with your ordering experience with us. Please contact us directly to send us the numbers on the bottom of the container, if you wish to return it or have a complaint, so we can adequately log your return in our QC database. Do Not Dispose of the Product in question as we may need it back for further analysis. Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy. We look forward to hearing from you directly, so can get back to you and take care of you right away! Thanks for your support! Best regards, Leo and the LiftMode team