LiftModeReviews of liftmode.com

Response from LiftModeJul 3, 2020

Hello John, Thank you again for your feedback. However, we never heard from you directly to resolve your concerns. Please contact us directly at Liftmode.com, so we can redress and resolve any concerns you have. Furthermore, we need to log your complaint for quality control and further research. We look forward to hearing back from you again really soon. Best regards, Leo and the LiftMode Team

Response from LiftModeApr 24, 2020

Hello Zachary, If you are content instead to just blast us on TrustPilot and not simply contact us to be refunded in full, so be it. We stand by the purity and potency of our products. Phenibut can lose its efficacy if taken too often or in too large an amount. Nevertheless, we trust you are sincere in your assessment, but we cannot refund you without being able to simply log your complaint, so we can make sure there isn't some issue with your unit or batch. Either way, we look forward to hearing from you and to taking care of you promptly. Or feel free to continue with whomever you believe has better products, we have a growing list of customers from all over the world who don't share your view of our product(s). We do hope to hear from you to in the least refund you in full, if your order was within the last 90 days. If we do not hear from you directly, we certainly wish you well and hope you find whatever works for your body and needs. Kind regards, Leo and the LiftMode Team

Response from LiftModeApr 9, 2020

Hello Mark, Thank you for your feedback and comments about your LiftMode order! We can only assist you, if you contact us directly. Although we appreciate honest feedback, we always offer a 90-day hassle-free return policy for any and every purchase. We hope that we did not cause you too much dissatisfaction with your ordering experience with us. **Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. We could also use more helpful feedback other than "products suck" to know what exactly the issue is/was. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team

Response from LiftModeApr 8, 2020

Hello Joseph, Thanks for contacting us regarding your most recent order! That is very unfortunate and we do apologize for any error, but in the future, please consult us directly if you have any concerns, missing scoops or questions about serving sizes, we could have provided you one overnight! It is very important to always follow the serving recommendations. Fortunately, Piperine is very healthy but it can have counteractions with some prescription meds making them more potent/intense by slowing the metabolic rate of absorption. Nevertheless, we are so very sorry to hear that you did not receive a scoop with your order! We will be sure to send you a new set of scoops right away. Once your shipment has been processed we will be sure to send your tracking updates to your account related email address. We've recently implemented a double checking program that should help to greatly reduce this sort of problem in the future. Please accept our sincere apologies for any inconvenience our omission error may have caused! In addition, if you have any further questions or concerns, please let us know and we will be sure to get back to you right away! Thank you for your support and understanding! Best regards, Leo and the LiftMode team

Response from LiftModeApr 2, 2020

Hello Jonathan, Thank you for sharing an honest review but please do contact us about your LiftMode order! We hope that we did not cause you too much dissatisfaction with your ordering experience with us. **Please send us the numbers on the bottom of the containers if you wish to return anything, so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team

Response from LiftModeMar 20, 2020

Hello David, Thank you for your feedback but please do contact us about your LiftMode order, so we can take care of you right away! We hope that we did not cause you too much dissatisfaction with your ordering experience with us. **Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team

Response from LiftModeMar 12, 2020

Hello Bruce, Thank you for taking the time out of your day to write us back with your concerning words and honest opinion. We are a small business that was started by a small group of friends with a common goal - so your customer feedback means a lot to us. It helps us determine what we are doing right, and what we could be doing better. We do not se any harm done to our reputation, in fact we have received innumerable emails extending support and understanding to our response on this issue. Please see our response here below with some edits for posting on this forum: "Dear valued customer, We have an important message for you regarding some serious claims and criticism that has been directed at us online to do with the sale of our N95 respirators. Although we at LiftMode now serve a great deal of customers around the world, we are still a small company started by a group of friends with a common goal, which has been to offer the highest quality products and services; tools to help others, based on the latest research and with an unwavering dedication to transparency. As such, whilst we do have a very dedicated customer service team, we don't yet have a dedicated PR department. Therefore, our intentions of providing these masks, as well as their origins and intended uses may not have been accurately communicated upfront. We deeply regret how our intention to provide masks to customers whom are as concerned about COVID-19 as we are, has been interpreted by some as opportunistic or even fear-mongering. The following information was not clearly communicated upfront and we would like to communicate this with you now: First, we are not selling or "diverting" medical respirator masks: What we are offering are ordinary N95 respirators not intended for doctors and nurses, the same we have already been buying for our own teams for protection against particulates in our warehouse. Doctors and nurses should not use industrial or hobby grade N95 masks - they need medical grade N95 respirator masks designed for the rigors of a healthcare environment. The government is securing supply of tens of millions of these masks from 3M and other manufacturers to ensure that front line health care providers will have them. We have been regularly buying industrial grade N95 masks as part of our business operations. We use them to protect our production team from dust generated from supplement ingredients during dispensing, measuring, mixing, and packaging or encapsulating. Our team members NEED these masks. We have decided to put some of our stock up for sale to our customer base, who may also need them, given that supplies have dried up. Second, our intentions for selling the respirators was to not capitalise on a serious public health hazard, but rather to fairly offer masks for sale to our existing customers who may need them, at a price that lets us keep them in stock: And to help prevent the type of stockpiling that is already occurring. While our masks are not intended for medical use, and are not approved by the FDA in case of a public health emergency, we do believe that ordinary people should have the option of being able to purchase non-medical N95 masks for protection, should they so desire. Lots of sources may claim people don't need masks. On most topics the CDC is authoritative. However, we strongly believe that our customers should have the option of making an informed decision themselves, rather than having to blindly accept whatever information is thrown at them. If you decide you’d like to use an industrial purpose N95 respirator, we have some on hand that we can offer to you. We believe that our customers are smart enough to make informed choices based on the available information. Third, we did not intend to use ‘fear-mongering’ tactics to sell our products and have ZERO TOLERANCE for any views that promote the idea that one group of people has any superiority over another: We have been criticized strongly and for both the content of our newsletter and the previous pricing of our respirators. The intentions of our subject lines and newsletter text was to communicate that the sales of our respirators were far greater than we had anticipated initially and, therefore, to imply that purchasing these products may be time sensitive, as our stock was rapidly running out. We apologise sincerely if this came across to some as 'fear-mongering', as this was not our intention at all. Regarding our pricing initially being set at $14.88 - we powerfully feel that Nazi, fascist, racist or white supremacist views are despicable and disgusting, and utterly reject any association of our company with these kinds of hateful and vile beliefs. We apologise to everyone who saw this 1488 number pop up in our pricing and thought we were advocating such repulsive views. Our team is made up of a diverse group of people from all backgrounds, beliefs and orientations. No ethnic background makes up a majority of our team, and we are stronger, better, and enriched by more perspectives as a result of our diversity. We are dedicated to liberty, not bigotry. The .88 came from being a lucky number in Asia. We have changed the pricing to $13.68 for the respirators that were initially set at $14.88. Fourth, our pricing is in place partly to recoup cost of donated masks, to cover our overhead and free shipping subsidy, and to prevent frivolous purchases and hoarding of masks by a few mass buyers: When we first listed the masks, we were hit with a frenzy of buying despite our high pricing; our limited inventory was being cleaned out rapidly, so we put in place quantity limits to try to curb a run and preserve stock as long as we could. We are making these respirators available for people who have supported us in the past, and who want to purchase them at the price we can offer them for. We personally believe it is a wise purchase, and hope that the price will encourage people to not buy blindly or in more quantity than they need , as well as to learn how to use the masks correctly, value them according to what we believe their actual importance may be in the coming couple months. On net at the price we can offer them at, and the amounts we have to offer, we will break even or lose a bit, after donations, overhead and shipping. We have now set up quantity purchase maximums on our products, to avoid unscrupulous purchasing by individuals who may have more financial means than others. Fifth, we are NOT selling “expired” masks as has been alleged online: The repacked 3M 8511 N95 respirator masks we are making available on our site come from previously unopened, unused, new boxes of 10 masks in original packaging, which we have stored properly at room temperature and controlled humidity. The 3M manual states that the masks should be stored at normal temperatures and humidity in original packaging for the expiration date to remain valid. The original packaging simply includes the masks in an open ended (unsealed) bag with a bread clip (plastic tag) closure. We are taking respirator masks from the original box with gloves, carefully putting the individual respirator masks into a single bag, and sending them out for shipment as needed (no intermediate storage). The respirators are not being stored outside of original packaging for any period of time, we are immediately repacking and shipping them on the same day. These are the type of 95% respirators that sit on the shelves for every day particulate protection, such as at hardware and industrial / safety supply stores, sitting on the shelves under normal retail conditions. Common sense is all that is needed to understand this process entails no change to the expiration dates, which are 2022 for the limited number of these 8511 respirator masks we have on hand to offer. Sixth, we are working on setting up a free mask with regular purchase promotion - for customers who have been with us a while: So that at least our regular customers who don't have the extra funds for a purchase can get them too. This will mean going out of stock faster, and losing more money overall, but we hope it can show that we understand there are strong feelings at play and accept that our decision to list these masks in the first place has rubbed a lot of people the wrong way, regardless of our intent. While we stand with our decision to make these masks available to our customers, we would like to offer an apology about our communication. We offer this apology, and a promise to do better. Importantly, we still bear great concern for people around the world facing the dire situation that has been unfolding internationally, and we wish you all health and safety. We hope that those on the frontlines fighting Covid-19 will soon be able to achieve control over the virus, and until this point we will continue to offer the best precautionary tools and information we can, based on our observations on the seriousness of the matter." Thank you as always for your feedback, and for your support over the years. Leo and the LiftMode team.

Response from LiftModeMar 6, 2020

Hello STEVE, Thank you for review about your LiftMode order! Please just contact us directly as we always offer a 90 day hassle-free return policy. We hope that we did not cause you too much dissatisfaction with your ordering experience with us. **Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded or re-shipped when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team