LiftModeReviews of liftmode.com

Response from LiftModeFeb 11, 2021

Hello George, Thank you for your feedback and ongoing support! We are sorry that we did not alter your address and instead we cancelled and refunded your order. This should have been handled better and we do apologize for any frustration or inconvenience. Please let us know whenever you are ready to order again, so we may be sure to offer a discount as a reward for your patience and as an apology for any inconvenience this may have caused for you. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode Team

Response from LiftModeJan 29, 2021

Hello Joshua, Thanks for contacting us at LiftMode and for your honest feedback! We apologize for any frustration or disappointment you have experienced with this order. Unfortunately, we cannot adjust an address on a package once it has been shipped and though we can understand your concerns, your package is still in transit to the address provided and just cleared customs three days ago! Although we shipped your order out on time, he global pandemic has caused inordinate delays for this and other shipping methods. We can assure you however, that your package is still on its way to you. Furthermore, if it does not arrive within twenty business days, we will reship your order with an expedited method, to make sure you receive it promptly and that it is not lost or stolen. If we reship or refund you immediately - we will not be able to recover the shipping costs nor the package that was shipped, as we have to pay import fees, penalties and return shipping costs just to have it sent back to us. Please remain patient, our service is not accurately reflected in this case by our carrier. We will absolutely offer you a reship or refund if it continues to take too long ad we will offer you a discount on your next purchase as a reward for your patience. If you have any further questions or concerns, please just contact us back again, and we will be sure to take care of you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeJan 21, 2021

Hello Eden, We're pleased to report that your order was shipped on 1/11, however, it does appear that you have selected USPS as your courier service. In the current circumstances, we are requesting that 5-15 days be allowed for USPS tracking updates to reflect shipment. The current state of delays is the reason behind the delay warnings at checkout and the red banner over the USPS tracking page that states the following: “ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.” We didn't intend to reach out to you before you package had arrived, but the delays are inconsistent and our automation sends that email after the normal window for delivery has elapsed, we're sorry about that and understand how it could be frustrating. We appreciate your patience as your tracking will be updated once USPS scans your package as they route it to the next transit center. Please let us know if your tracking information has not updated after the requested period and we will be happy to work with you on getting a replacement shipment sent out. Thank you for your understanding. All the best, Eevee and the LiftMode team

Response from LiftModeDec 8, 2020

Hello Karen, Thank you for your honest feedback, this is how we learn where and how to improve! Thank you moreover for contacting us directly, for only then can we take care of you, as we are eager to assist and resolve any concerns you may have. As discussed this morning, we are reshipping your order today. You will get a new tracking email shortly. Please come back to visit us again soon. Warm regards, Leo and the LiftMode Team

Response from LiftModeOct 19, 2020

Hi Kristen! Thank you for taking the time to leave a review for us, and I'm sorry your buying experience has not been a smooth one. With sometimes hundreds of packages going out every week, we are unable to monitor the tracking of individual shipments. In cases where a package is returned to us, or a customer informs us that their order hasn't arrived, we do always reach out to arrange a reshipment. We contacted you twice last week to confirm your reshipment address, and are yet to hear back from you. I have emailed you again, please reply at your earliest convenience so that we can get your order to the correct address, or arrange a refund. You may need to check your spam box, in case our email has been filtered. If these emails aren't coming through to you, you can always contact our customer service team at [email protected], or call us at 1-(855) 850-5353. Our call center is open M-F from 9am-6pm CT. I hope we can get this resolved for you! If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Caelan and the LiftMode team

Response from LiftModeSep 28, 2020

Hi Jessica, Thanks for your honest review. We are sorry to hear that you had a negative experience with one of our products. Could you kindly send us an email on [email protected] with more details about the adverse effects you experienced? We would like to document these in detail for you. Please note that we do also provide a 90-day refund policy in case you are unhappy with your order. We will be glad to assist you with this. Best, Chet and the LiftMode team.

Response from LiftModeSep 19, 2020

Hello Basil, Thanks for your honest feedback and we apologize for any confusion or frustration you may be experiencing with the shipping service you selected. In the future however, please try contacting us at LiftMode directly, so we may be of more direct and immediate service to you! Regretfully, Mail Innovations does not provide a secondary tracking number for the local post office delivery. The Mail Innovations tracking system sometimes prevents customers from being able to accurately track the movement of their package, once in their home country. We can assure you, however, that your package is still on its way to you. However, the global pandemic has caused inordinate delays for this and other shipping methods. Furthermore, if it does not arrive within twenty business days, we will reship your order to make sure you receive it promptly and that it is not lost or stolen. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeSep 4, 2020

Hello Anthony, We would never charge a customer and not fulfill their order! How could we remain in business if we were trying to rip anyone off ever? If you ever have a problem the thing to do is to simply contact us, as we are renowned for our individualized customer care and prompt responsiveness and generosity as a company. Just contact us rather than offer a negative review without attempting to resolve it with us, as we do not tolerate risky or abusive customers. We are here eager to assist you and awaiting your call, email or live chat every day of the week. What you are seeing is a Pending Authorization Hold, not an actual charge! We did not capture any funds from your card, if we did we would be shipping you an order. To explain in detail: if you recently placed or attempted an order which didn't go through, but you still see "charges" on your card statement, what you are seeing on your bank account is actually an authorization or a "pending charge". An authorization hold (also card authorization, preauthorization, or preauth) is the standard practice within the banking industry of pre-authorizing purchase transactions made with a debit card or credit card, and holding the attempted payment balance as reserved / unavailable, either until the merchant successfully processes the transaction (also called settlement - an automatic finalization step which occurs daily within 24 hours), or if the payment cannot be authorized, then until the authorization hold "falls off" or is released by the card issuing bank. The Authorization Hold is a uniformly applied payment processing bank practice which is always involved whenever handling credit and debit card transactions, to ensure sufficient funds and account authenticity. All attempted credit or debit card payments are subject to preauthorization, whether or not the actual transaction was successful. Please only click the "Place Order" button once to avoid multiple authorizations, if the first transaction does not go through. If you use your debit card, check card, or gift card to make a purchase on our website, and the purchase is not accepted for any reason, please be aware that most banks will hold the 'authorized' funds (counting against the account balance until the authorization clears) even if the order is not accepted by our credit card security measures. The most common reason for a failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card/gift card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. After a declined transaction, debit card authorization holds typically fall off the account and render the balance available again anywhere from 3 – 10 business days after the transaction date, depending on the bank's policy. Credit card holds are usually released even more quickly, but on rare occasions may last as long as 30 days, depending on the card issuing bank. If your order payment is successful, the authorization will turn into a charge ("captured funds") within 1 business day, or as soon as your order ships. In the unlikely event that your successfully paid order is delayed, the authorization may clear within a few days, then come back as a charge once your order ships. As mentioned above, if your payment was declined or your order was canceled, you will still see a temporary authorization hold on your card statement for a period of time. This is not an actual charge, and the authorization hold will clear on its own. Depending on your bank, and the type of card you are using, typically the hold clears up after anywhere from 3 - 10 business days. please note that Debit cards and prepaid / gift cards are most often affected by authorization holds that last for several days and that authorization fund holds last for varying periods, depending on your credit card issuing company's policy. We look forward to hearing back from you and to taking care of any of your concerns immediately. Kind regards, Leo and the LiftMode Team