LiftModeReviews of liftmode.com

Response from LiftModeJun 23, 2015

Hi Kay, I am so sorry to hear of your disappointing experience! We have refunded your order in full right away. The potential benefits of Phenibut are not a scam, and we're definitely not a scam ;-) We take pride in consistently and rigorously testing each batch of our Phenibut and other products to ensure that each really is the purest, safest, and most potent ingredient available anywhere. We never add fillers, processing additives or excipients of any sort to our products. That said, we have certainly noticed that some folks consistently won't get much out of Phenibut, even when taken in very large amounts; while for others, Phenibut can consistently be almost a "miracle" supplement in much smaller amounts. This really seems to come down to individual biochemistry and metabolism. I was a bit regretful to see that you don't seem to have emailed or called us directly about this yet. Please feel welcome to contact us anytime if there's anything we can do! We genuinely love helping out. Our phone number is +1(855) 228-9993, and we get back quickly to emails too (liftmode at liftmode • com). We try our very best on every order, and we are always glad to offer a full, hassle and stress free refund on any product that isn't doing the trick, if you reach out with an email or call. A few other calming supplements may be helpful to you. We especially like Magnolia Bark Extract because of its unique combination of notable calming and at the same time, healthful effects. Similarly, Baicalin has antioxidant effects as well as calming and sleep supporting effects. Theanine, Picamilon, Oleamide and 5-HTP are each likewise worthy of consideration. We are starting to offer very affordable, sample sized amounts of many of our products - perhaps one of these might be a good alternative to Phenibut! Thanks for at least giving us a try. Even if your first experience with us wasn't as stellar as hoped, we still appreciate your honest feedback, and perhaps we might still be able to help you reach your supplementation goals! Mark, LiftMode

Response from LiftModeAug 4, 2015

Hello B.P., Thanks for taking the time to write us a review! We are very sorry to hear of the delay with your shipment! We're refunding your shipping cost right away! UPS Surepost is usually reasonably dependable, although it's a 3-6 (business) day, economy, residential ground shipping service, and sometimes there are delays. Please know you can reach out to us directly anytime by email or phone and we'll take care of you right away. Our phone number is +1(855) 228-9993, and we get back quickly to emails too (liftmode at liftmode • com). Best Regards, The LiftMode team We try our very best on every order, and we understand the disappointing feeling when you pay for a product as well as an extra shipping cost, but don't get your order on time. Your satisfaction matters to us and we are always glad to help with a reshipment or a refund of shipping cost if you get in touch!

Response from LiftModeJun 9, 2015

Hello Mark, Thanks for leaving a review about us! We are sorry that the UK charged you £17 to import your order. Unfortunately we can not control the amount of money that any county charges for import duties. We are held by law to declare all packages sent abroad properly by contents and value. Improper declaration of packages is a serious offense. We must note that the customs charges are charged by the country of import and not LiftMode.com We should note however that you can send a gift to a relative in the UK tax free as long as they meet the provisions here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty Please let us know what you thought of your products! In the event that you are not 100% satisfied we offer refunds up to 90 from the purchase date. Best regards, The LiftMode team

Response from LiftModeApr 30, 2015

Hi Tina, I am so sorry about your poor shipping experience! Sometimes shipping companies don't do all the tracking scans they are supposed to do. We help from our end (with single page summary SCAN forms, sorted shipments) to ensure that USPS and UPS can easily perform their initial tracking scans, so that the movement progress can be viewed online as soon as they accept the packages. Of course, once we take your package and place in the shipping carrier's hands, we can only hope and pray that they take good care of it and scan it at each juncture where they should. Frequently, the initial tracking scans aren't done by UPS or USPS. When they don't carry out the initial tracking scans, then in their online tracking system, your package appears as if it hasn't even been shipped yet, even though your package has in reality been completely prepared, has been given to the carrier, and is traveling on its way to you for on time delivery. We always try to side with our customers and send a second package wherever reasonable in this relatively common scenario of no tracking showing up. Even though we know from experience that there's a very good chance that the first shipment tracking will update and be delivered, we also know that until the original shipments' tracking shows up, there's no way for our valued customers to know this for sure. It's not our way of doing things to leave you guessing and wondering if your order in limbo! That's why we reshipped your order as you described in your understanding review. Your original shipment from last week was delivered yesterday, and the new upgraded one is also on the way for delivery. Please keep the second, extra shipment as a gift from us to make up for the delay and uncertainty caused by no tracking showing up! We appreciate your kind review and support, and hope that others will see this and be reassured that we will take care of their order faithfully also. Sincerely, Mark, LiftMode

Response from LiftModeApr 10, 2015

Hi Jesse, Thanks very much for your feedback! We're working hard to figure out this error, which a few people have run into. We'll fix it as soon as possible! It sounds like this happened when using Windows, and checking out with PayPal? If you could also let us know what OS and browser you were using when this happened, we'd be grateful - this would help us a lot to pin down the error on our site. Do you remember if the wrong price showed up at the LiftMode checkout screen, when reviewing the order, before clicking checkout - or did it only show up after selecting PayPal and clicking checkout? A screenshot would be awesome as well! Sincerely, Mark, LiftMode

Response from LiftModeMar 10, 2015

Hi Scott, thanks for your feedback! We are really sorry about the long delivery time you received through our free UPS Ground shipping option, and we're refunding your order by $10 to make up for the disappointing experience! UPS is normally pretty good, but in bad weather (or right around the holidays), they sometimes get slowed down. We also offer free USPS 1st Class shipping for every order (but that's usually less reliable / slower than UPS Ground); and for larger orders (over $120 in product value) we offer free USPS Priority Mail Express shipping which is often overnight. Thanks again for your order - we really appreciate your support and hope to do better for you in the future!