LiftModeReviews of liftmode.com

Response from LiftModeJan 1, 2022

Hello Daniel, Thank you for your feedback, but we are truly shocked and appalled by your words! Grimy?! Horrible? We are really uncertain what your problem was, but these are not reflections of our normal way of doing business at all. Neither are your comments indicative of the glorious online reputation we have for our service and product purity, pricing and prompt shipping. Please note that we were in an unusual period of transition with a new website, moving to a new facility and staffing changes all occurring while dealing with inventory delays and delivery delays beyond our control. If you would, please contact us back again to explain what your issue was, so we may best demonstrate our renowned commitment to customer satisfaction. We go above and beyond to make sure our customers have a better day, just for contacting us, so we are confounded by your review and look forward to hearing back from you, so we can prove you incorrect in your assessments, but most of all so we may prove our commitment to making sure you are not only responded to promptly but left better off! Best regards, Leo and the LiftMode Team

Response from LiftModeJan 1, 2022

Hello Jaimel, We appreciate your feedback but we simply cannot retroactively apply a discount and cursing us out online and slandering us -despite our willingness to do our best to serve you is not a fair assessment as our website issues are only recent and already fixed. Please feel free to contact us for a substantive store credit as some recompense for your unpleasant experience. But please refrain from bad mouthing us or using profanity as we are here only to serve our customers above and beyond to meet their unique needs and individual concerns. We do apologize for your experience and look forward to hearing back from and being able to serve you much better as we are known to! Best regards, Leo and the LiftMode Team

Response from LiftModeDec 4, 2021

Hello AA, Any and everyone who is ordering internationally should know that as the importer you are responsible for import fees, duties, or customs taxes imposed by your country. We cannot negotiate, predict the amounts, nor do we ever broker the amounts, nor do we gain anything at all from the high shipping costs and fees. We do apologize if this was not clear initially and for any disappointment. Please note however that since you reside in Canada - you may want to go with USPS options in the future. Canada Post often delivers those packages bypassing Customs altogether. Also, note that UPS charges higher customs brokerage fees. Please let us know if there is anything we can do to serve you better? Best regards, Leo and the LiftMode Team

Response from LiftModeDec 4, 2021

Hello Dwayne, Thank you for your critique, but your order was never shipped, because your order was never paid. You selected "Purchase Order" as your payment method, but we have not received any payment, so your order was voided in our system. Please contact us for immediate assistance placing an order by phone or you may log into your account anytime and place a new order online. We look forward to hearing back from you again regardless and appreciate your patient understanding. Best regards, Leo and the LiftMode Team

Response from LiftModeNov 27, 2021

Hello Zachary, Thank you, but we do not sell expired/unusable products. Furthermore, Phenibut is a material we sell out of faster than any other, so for us to have an "old" jar or bottle around. In short, it is virtually impossible that your product could actually have been expired. Please contact us immediately for direct assistance with any QC concern. We require only the numbers from the container, so we may verify the shelf-life and/or log any complaints you have. We look forward to hearing from you and to serving you much better in the future! Warm regards, Leo and the LiftMode Team

Response from LiftModeNov 9, 2021

Hello Edward, First of all, we are always here to assist you - so if you have a problem - we always offer a 90 day hassle-free return policy. Secondly, we would never ship a unit underweight. Our systems of measurement and checking quality assurance make this virtually impossible, as each unit is weighed at least three times before being shipped. Finally, the volume of each batch may vary, but the weight will always be the same. The measurement of HCl will always be - one scoop equals 500mg/one serving. If it is FAA - which is more voluminous - one scoop equals 250mg so two scoops equal one 500mg serving. Please just contact us directly for further /immediate assistance with any concern, we're always here eager to assist. Best regards, Leo and the LiftMode Team

Response from LiftModeNov 9, 2021

Hello Vicki, Thank you for your honest feedback and patient understanding. Please contact us directly so we may either refund or reship your order. We have corrected the error, but we did have some erroneous stickers on products that were manufactured as recent as last January, so we can verify the manufacture dates and shelf-life of all of our products. We apologize for any confusion and we look forward to hearing back from you again soon, so we can redress your concerns right away. Kind regards, Leo and the LiftMode Team

Response from LiftModeOct 9, 2021

Hello Muhammad, Thank you for your honest feedback! We do apologize for this experience you had, and we will review our shipping options to Egypt to see if we can offer USPS and DHL, these options should have been available for you at checkout. Certainly, UPS is known to have higher than usual customs brokerage fees. Please contact us directly in the future, so we may offer more direct and immediate assistance. If you have any questions, concerns or would like a discount on a future purchase as some recompense for your experience, we welcome you to contact us anytime for the best service we can provide! Best regards, Leo and the LiftMode Team