LiftModeReviews of liftmode.com

Response from LiftModeDec 21, 2023

Hello Michael, Thank you for feedback! The COA is our sincere assurance of transparency. The fact that we provide the COA shows we are not in any way seeking to deceive or mislead our customers. However, in terms of potency and efficacy - I use our Tongkat Ali personally and have found recent batches to taste and work even more efficiently for me. Our prices are not some hidden effort to profit from diminished quality as you seem to be implying here! We again are a transparent and honest company - that's why you know the precise percentages of eurycomanone our Tongkat Ali is testing at. Prices have had to increase due to inflation, pipeline disruptions and increased tariffs and import taxes. But we can certainly understand your disappointment! Please just contact us directly and I'm sure we can find a way to take care of you regarding pricing and if you continue to purchase and use the Tongkat Ali - we provide - I'm sure you'll find it incomparable to other sources! We look forward to hearing back from you again soon and sincerely apologize for any disappointment, frustration and for the extremely delayed response to your feedback! Best regards, Leo and the LiftMode Team

Response from LiftModeOct 30, 2023

Hello Jake, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent order. I can confirm that your order was indeed shipped on time, and as per the tracking information, it was marked as delivered to RALEIGH, NC, US on 10/19/2023. However, it's concerning to hear that the package didn't arrive at your location. To resolve these issues, we'd like to investigate further and ensure that you receive the service you expected. Please reach out to our customer support team with your order details so that we can address your concerns and work towards a solution. Your satisfaction is important to us, and we're committed to improving your experience with us. Thank you for bringing these matters to our attention. Best regards, Nina and the Liftmode Team

Response from LiftModeOct 6, 2023

Hello John, Thank you for sharing your recent experience with us. We're sorry for any inconvenience you experience with your order. At Liftmode our main goal is to make sure your orders arrive safely and on time. To do this, we have a policy to check and validate addresses that might seem incorrect in our system. This helps prevent delivery problems and ensures your orders reach you securely. We understand that this caused a delay in your order, and we apologize for that. To avoid this problem in the future please make sure to input your shipping address correctly. We appreciate your patience and understanding. Best Regards, Nina and the Liftmode Team

Response from LiftModeAug 22, 2023

Hello Haley, Thank you for your feedback and we apologize for the delay of receiving your order specially you paid extra for the shipping. Rest assured, we promptly shipped out your order on time in accordance with your chosen shipping method. However, it appears that there has been a delay in the delivery process due to issues with the UPS shipping service. Unfortunately, despite our best efforts to ensure timely delivery, we cannot always predict or control the reliability of third-party shipping carriers. Once again, we apologize for any inconvenience this situation has caused and appreciate your patience and understanding for this matter. Thank you for your support. Best regards, Nina and the Liftmode Team

Response from LiftModeJun 20, 2023

Dear Julia, We sincerely apologize for the inconvenience and frustration you experienced with Liftmode. Your feedback is highly valuable to us as it helps us identify areas for improvement and better serve our customers. We deeply regret the confusion caused by receiving conflicting information and encountering technical issues during your purchase. Our system had a glitch on that day. Regarding the Oblates paper, we apologize for the oversight on our part regarding its availability. However, we want to inform you that the item has been shipped out to you. While we are unable to refund the shipping fee, we would like to offer you a store credit for your next purchase. Kindly reach out to our customer service team, and they will provide you with the store credit code. Once again, we apologize for the inconvenience caused, and we are committed to doing everything we can to ensure a satisfactory resolution and regain your trust in our brand. Thank you for your patience and understanding. Sincerely, Nina and the Liftmode Team

Response from LiftModeMay 19, 2023

Hello Jonathan, Thank you for your honest feedback regarding Liftmode. We apologize for any inconvenience you've experienced. Regarding the sale of Phenibut in Alabama, we must comply with the regulations and restrictions set by local authorities. While it may not be illegal to possess Phenibut in Alabama, the ban on retail sale means we are unable to directly sell it to customers in that state. We understand your frustration with the shipping options and the need to meet certain thresholds for free shipping. Please note this how you can now qualify for and select the Free Shipping on our site: 1 - Please select products totaling at least one of the following: $69 for FREE shipping (USPS First Class) $89 for FREE UPS Ground $99 for FREE UPS 2nd Day Air - for domestic (US-bound) packages weighing less than 2lbs $300 for FREE UPS Next Day Air Please - note, USPS First Class is available for packages totaling less than 2lbs only$69 in value (after all discounts) for your order from our website. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We will take your comments into consideration as we review our policies and procedures to provide a better customer experience. If you have any further questions or need assistance, please let us know, and we'll be happy to help. Best regards, Nina and the Liftmode Team

Response from LiftModeMay 15, 2023

Dear Andrew, Thank you for sharing your experience with us. We deeply regret the difficulties you faced in getting your purchase processed and for the inconvenience it caused. We strive to provide a smooth and efficient ordering process for our customers, and we apologize for falling short of your expectations in this instance. We will investigate this matter further and make the necessary improvements to ensure a more seamless experience for our customers in the future. If you would be willing to provide any additional details about your interaction, it would be helpful in addressing the issue. Once again, we apologize for any inconvenience caused and appreciate your feedback. We value your business and hope to have the opportunity to serve you better in the future. If you have any further concerns or questions, please feel free to reach out to us directly. Best regards, Nina and the Liftmode Team

Response from LiftModeMay 1, 2023

Dear Shannon, Thank you for your feedback regarding your recent experience with our company. We're sorry to hear that you did not receive your product on time but we would like to clarify that delivery times for USPS are not guaranteed, and unfortunately, sometimes delays can occur beyond our control. We value your business and would like to make this right. Please reach out to us at [email protected] so we can address this situation and work towards a solution that is satisfactory for you. Thank you for being a valued customer, and we hope to have the opportunity to serve you again in the future. Best regards, Nina and the Liftmode Team