The website glitches. They should also allow cancellation if it is right after the order is placed. They are slow to respond to customers and keep spamming emails asking for feedback.
Response from LiftModeMar 7, 2022
We are sorry about the glitches on our website and have been fixing them. We do allow cancellations immediately after an order is placed and again apologize for the website not working properly and allowing you to cancel your order. We are also training new customer service staff so that we can assist our customers on a timely manner. In the future, please contact us directly so we may immediately resolve any issues you are having.
KO
Kevin O.
Waste of money
Waste of money . I bought there product. There is no ingredient list. I think it's just mint oil. Scammers making tons of money on people in pain. They didn't offer refund. That makes you know the product is fake
Response from LiftModeFeb 19, 2022
Hello Kevin,
You must be kidding? Our transparency, purity, potency and honesty is what we are renowned for!
Please contact us for an immediate refund. We have already offered you one, so if you continue to slander us, we will ban you from all of our stores!
We appreciate honest feedback but your words here are slanderous and simply false, misinformed and ridiculous!
We look forward to hearing back from you but note - we will not tolerate abusive or risky customers who slander us publicly with false and absurd claims!
Regards,
Leo and the LiftMode Team
JU
JUSTIN
I'm so disappointed
I have been buying my phenibut only from liftmode. And I understand that it supply is shorter than it once was but now liftmode had jacked there prices up insanely. A bottle of 800 capsules was about 90 bucks for me. Now there price for that same bottle is $186. Liftmode should be ashamed of themselves. All your doing now is taking advantage of us the customers. U lost me as a customer
Response from LiftModeJan 22, 2022
Hello Justin,
Thanks for contacting us at LiftMode!
Thank you for your ongoing support and patient understanding and most of all for your honest feedback.
Due to a combination of serious circumstances beyond our control, we will need to put in place a schedule of price increases for our Phenibut products.
We hate raising prices, since we know that funds can be tight for many of our valued customers. It’s always been our guiding principle to offer a fair value / affordable price for each of our quality tested products, in respect for your hard earned income. We’re giving in to the need to hike our Phenibut prices reluctantly, only in the face of multiple compulsory external factors.
Rather than hitting everyone with a sudden large price hike all at once, we have decided that the fairest way we could approach this necessary increase, is to put the price rises in place gradually over a period of time, and let you know the schedule in advance.
Starting lasst December 17th, on a weekly basis each Friday, for up to 12 weeks, we needed to increase the price of our Phenibut items by the equivalent of $3 per kg per week.
As an example, for a 100gram sized jar of Phenibut, this will result in a price increase of 30 cents per week over 12 weeks.
We truly appreciate your long-standing support and patience … and we are working hard to continue earning it by laying the foundation for the next exciting phase of LiftMode’s growth and future new product launches.
Thank you for all your patience and support!
If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away!
Best Regards,
Leo and the LiftMode team
TO
Tanner O.
Been over a week since I paid for my…
Been over a week since I paid for my order, and it says pending?!
Response from LiftModeJan 22, 2022
Hello Tanner,
We apologize for the delay but we have already refunded your order.
This was due to a temporary inventory shortage, we simply could not fulfill your order in a timely manner due to increased demand and delayed production from our recent relocation.
Please know that we are restocking and you should never experience such an issue again.
We hope to hear back from you again soon and to have the chance to serve you much better for the years to come.
Kind regards,
Leo and the LiftMode Team
MR
Matthew R.
Would have gave 5 stars but it came…
Would have gave 5 stars but it came late and they didn't send any notification as of why.
Response from LiftModeJan 22, 2022
Hello Matthew,
Thank you for your support and feedback.
Please note that we offered no notification of a delay because we shipped your order on time! We did not delay your order, in fact it shipped same day, despite being placed after we had closed for the day!
Furthermore, UPS didn't delay your package either and therefore offered no explanation nor any updates.
You ordered on a Friday. UPS 2nd Day Air shipments on Friday will not be delivered until Tuesday and this was the on time delivery of your order!
Your order was not late at all and we saw to that, so the 3Star review is appreciated but not an accurate reflection of our service.
In the future, please just contact us for assistance, we would gladly explain no why your package was delivered later than you expected. Nevertheless, it was in fact delivered on time to you.
Please come back to visit us again soon and we look forward to serving you even better for the years to come!
Best regards,
Leo and the LiftMode Team
BT
Brad T.
Package never arrived
Package never arrived
Response from LiftModeJan 1, 2022
Hello Brad,
Thank you for your feedback, but one star?
We make it perfectly clear during checkout that the shipping method you selected is slow unpredictable and does not have a guaranteed delivery time.
In fact, we spell out that it may take up to 15 business days for First Class packages to arrive. USPS will not consider them lost or even late until after 15 business days.
Your order was placed not even 7 business days ago, so we apologize for any frustration but we did ship on time and forewarn that this method can be slow.
It would be best to take advantage of our FREE UPS 2nd Day Air shipping for any order over $39.
Please let us know if we may offer anything further to be of better service to you.
Kind regards,
Leo and the LiftMode team
JO
John
They really suck since new website
They really suck since new website. When you review order then confirm, the item remains in cart but bank gets charged. No matter what. Impossible to get charge removed until it falls off. So no item and money in bank account no longer available. No agents on phone available to take call. “Call back later.” Great company to ruin your day and week. No product while bank has your money pending.
Response from LiftModeJan 1, 2022
Hello John,
Thank you for your honest feedback, but please note that we had simultaneous staff changes, relocation to a new facility and a tsunami or customer issues caused by the new website.
Pending authorization holds however are literally beyond our control, but we are here eager to assist and even speak with your bank if necessary.
Things are back to normal now so you should be able to reach us during our actual business hours. Monday - Friday, 9am-6pm central.
We look forward to hearing back from you again soon and to taking care of you much better in the future!
Kind regards,
Leo and the LiftMode Team
PA
Paul
charged and no purchase showed
I was charged and no purchase showed on your site, then the guy on the phone was rude and accusstional, and I didnt get my money back till it was too late for Christmas shopping.
I eventually had to both make another account on the old site, AND use a different card so billing and shipping addresses would match in order to place an order that would go through.
None of this information was provided by your support. They were too busy playing the blame game and covering the ass of your malfeasant billing system. I figured out the problem on Reddit.
Hopefully nootropics depot will be Back online by my next order so I wont have to deal with the rude nightmare that is LiftMode customer service again...
Response from LiftModeJan 1, 2022
Hello Paul,
We are sorry to hear you found your experience with us to be a "nightmare" that's a bit extreme - though we can certainly understand your frustration.
Our system is more strict than most - to prevent fraud - just make sure the Billing Address on your LiftMode Account matches the address your bank has on file for your credit card and this won't happen!
If you recently placed or attempted an order which didn't go through, but you still see "charges" on your card statement, what you are seeing on your bank account is actually an authorization or a "pending charge".
An authorization hold (also card authorization, preauthorization, or preauth) is the standard practice within the banking industry of pre-authorizing purchase transactions made with a debit card or credit card, and holding the attempted payment balance as reserved / unavailable, either until the merchant successfully processes the transaction (also called settlement - an automatic finalization step which occurs daily within 24 hours), or if the payment cannot be authorized, then until the authorization hold "falls off" or is released by the card-issuing bank. The Authorization Hold is a uniformly applied payment processing bank practice which is always involved whenever handling credit and debit card transactions, to ensure sufficient funds and account authenticity.
Please contact us back directly for prompt service and resolve if not recompense for your trouble.
Best regards,
Leo and the LiftMode Team
