LiftModeReviews of liftmode.com

Response from LiftModeJul 15, 2022

Hello Brittany, I see why you feel like we have a horrible customer service, you never reached out to us! I just researched our communication history and couldn't find any correspondence between us. In situations like this please reach out immediately to us so we can help correct the problem. Also, so we can reach out to our carriers as well to try to avoid this happening again. Once we ship out a package from our headquarters we do not have any more control over the package. But we are able to look into the tracking information to see where the package is. I went ahead and looked into your order and it shows that you have received your package over a week ago...plus, you chose first class shipping service. This is exactly what it tells you when you choose this service "USPS 1st Class - Unreliable Tracking / Delivery timeframe not guaranteed / 3 - 15 DAYS - USPS 1st Class ...." Unreliable tracking: means that you will not get current and updated tracking 3-15days: means that you will receive the order within 3-15 business days. Delivery Timeframe not guaranteed: means there is no guaranteed timeframe for when your package will be delivered. I completely understand your frustrations. Brittany, we really appreciate you and want you to have the best experience at Liftmode. If you did not receive your order , please give us a call immediately, or send us an Email so we can figure this problem out. Thank you for leaving us this review. This will help us become a better company and better serve you and our Liftmode community. You and everyone else who shops with us is the reason why we exist today. Warm regards Brittany, Jason and the Liftmode Team

Response from LiftModeJul 15, 2022

Hi Jeff, Regretfully, we have had to raise our prices because the manufacturers have increased their prices due to rising production costs. In addition, new trade tariffs have also impacted the price of our products. We are trying our best to lower our prices, however, we are currently unable to do so without lowering the quality of our products. Please note, that we have an ongoing Loyalty Discount, promotions, as well as, Free Shipping options that will further reduce the cost of your order total. Also, if you call in and order with an agent we would be more than happy to help get more deals for your order. Thank you for taking the time to leave us this review. Best wishes, Jason and the Liftmode Team

Response from LiftModeJul 15, 2022

Hello Drew, That is very unpleasant and unfortunate . No matter how many precautions we take to avoid situations like this, there is always that possibility of something still going wrong. Well, we have actions in place that correct the mistakes that slip through our fingers. Our 90 day return policy allows you to return and have a new one shipped out immediately or receive a refund for the order. Also, we have a few other options for you to choose from. again , we apologize for the hair in your product and look forward to hearing from you in the near future. Thank you for taking the time to leave us a review. Best wishes, Jason and The Liftomde Team

Response from LiftModeJul 12, 2022

Hi Kas, That is misfortunate that your package has been damaged during its journey to you. Must of contributed to the powder spilling from our capsules? My theory. If there ever was a time you could say Murphy's Law ... Here At Liftmode we firmly stand behind our products. The amount of work we put into each and every step. From the rigorous testing of the product quality itself, to the exact measurements in each and every capsule that is then sealed so accidents as you experienced never happen. Naturally we are unable to control everything, accidents do happen. In those cases we have a very friendly and helpful Customer Service team who is more than excited to help. They would be able to directly speak with you to help you in the best way possible for you. We do apologize that you had to go through this with your order. We are grateful to have you as part of our Liftmode community , and we care about your experience when you are shopping with us. Thank you for sharing this Trustpilot Review Kas. Every single review helps us learn what we are doing right or wrong. From there we can do what we need to become better for you , our community . We look forward to hearing from you. Best Regards, Jason and the Liftmode Team

Response from LiftModeJul 6, 2022

Hello Saints Fan, This is not cool that you have to deal with the delay of your order. It is true, once we ship out your order with the chosen currier that you selected, we have little to no control over the package outside of following the tracking that was provided to you with the shipment. Usually the tracking is regularly updated depending on the service you selected. Other shipping methods sometimes can take some time to update with the tracking. Priority and first class, for example has had issues but has always gotten the packages to its destination. where as other services are prompt and extremely diligent at getting the order to you with regularly updated tracking . Even though we do not have any control of your package while its in route to you we still apologize that you are having to deal with this frustrating situation. We appreciate you and do want you to always have a good experience whenever you are shopping with Liftmode. Please don't hesitate to ever reach out to our customer service team . We are here to assist and help in any way that we can. Thank you for taking the time to leave this trustpilot review. We will do everything in our power to make your experience better going forward. We at Liftmode want to thank you for shopping with us. Best wishes Saints Fan, Jason and the Liftmode Team

Response from LiftModeJul 6, 2022

Hello Alexander, The service you chose was USPS Express. This is a 1-2 business day service. It is different than next day air, next day air makes sure you will receive the order the next day. In most cases with Express mail, all packages are delivered within one business day from the time of shipment. However, it may take an extra day if you live in an area defined by the USPS as needing the additional day for delivery. This will be apparent before checkout once your address fields are filled in, the USPS Express will say either 1-Day or 2-Day. Also with the 3 day weekend and the order being placed and shipped on the day right before the three day weekend , I understand why it took until the 5th to be delivered. No mail service on the 4th, Saturday is not a full usps day, and Sunday they aren't open. I understand your frustration. In the future the best choice for getting an order to you in the right amount of time is to take in consideration if its a holiday weekend, or I'm placing an order Friday evening, be aware that sat and Sundays aren't usually included with the 1 day , or 2 day shipping timeframes. Thank you for leaving this Review, I'm happy to see that you received your order! Warm Regards, Jason and the Liftmode Team

Response from LiftModeJun 30, 2022

Hi Darryl, This review is exactly the bumps in the road that i was speaking of. On our end, our shipping team works very hard to make sure that every single order gets out the day it was ordered. Our thoughts is once its shipped it should get to the customer with no problems. But as you just wrote, that isn't always the case. In this instance ,don't ever hesitate to reach out to us. We will do everything in our power down to refunding or reshipping a new order if needed or wanted. you can either send us an email or give us a direct phone call. I am sorry that you are dealing with this frustrating situation . I just checked and it is saying it just got to you while you were writing this review. we will work hard to get that 1 star up to a 5 star! Best wishes, Jason and the Liftmode Team

Response from LiftModeJun 28, 2022

Hello Lucas, In our production process there are a multitude of steps that involves each and every product to be handled by multiple Liftmode team members hands. Each of our team members are always keeping an eye out for any issues with all of our products. On the bottom of the bottle is a Lot number #. Each lot of products are carefully measured and weighed to a very precise number by one of our professional production technicians. Their work is checked and looked over by the Quality Control manager. Then each and every bottle is tagged and stored for preparation for shipping. Before we put any product out for sale, we do extensive quality checks on each and every product. Right before shipping out any item, we have to be extremely aware of the weight of the products. If over weight, the product will be returned back to us. Saying all of that , it is absurdly spectacular that this got through our team and shipped out to you. We apologize and have been investigating what exactly happened. Thank you for reaching out to our customer service team. We are always here to help and assist in any way that we can Best wishes Lucas, Jason and the Liftmode Team