Sey Y.
Shipping delay and website issues
Edit: was 3 is now 4. Made right with 30$ coupon which was nice. Could not login to my normal account(due to the new website troubles), made a new account (only way I could order anything) and ordered with no rewards discount. Placed order Monday, never got shipping info, called was told trouble with shipping department and I would get it by Friday or they would upgrade the shipping to next day shipping so I would have it by Friday. It’s finally been shipped but I won’t get it till Monday “estimated time of arrival”. They never upgraded my shipping. I really enjoy liftmode in the past which is why my review is not a 2 or 1 but man.
Response from LiftModeOct 2, 2022
Hello Sey, Last week was a very bad week for us. The details are not very interesting, but a combination of technical problems and poor decision-making led to many late shipments. We had everyone we could working in shipping to get them out. I wish that had upgraded your shipping as we said. We planned to upgrade everyone's shipping but we didn't have a plan on how to accomplish this. It's very generous of you for giving us our past successes. We have new shipping personnel starting on Monday, and I sincerely hope that the rocky times are over. We will reach out to you via email to discuss this situation further. Thank you for your support and understanding. Warm Regards, Nina and the Liftmode Team