The products themselves, I enjoy very much. Unfortunately, there was A HUGE issue with my order which I emailed them about days ago and haven't heard anything back on yet. Ironic that I would get the email asking me to review them before a reply about my issue. Bottom line, when these products are available through so many vendors, I have a hard time imagining going back to this one, between my issue itself and the total lack of response to it.
Response from LiftModeFeb 11, 2019
Hello Christopher!
We are sorry to hear that there was an issue on your order.
I have looked into your issue and can confirm that our customer service department is currently dealing with the issue.
-Jerry and the LiftMode team
JA
Jacob
Phenibut faa
The Shipping Was Good And On Time. The Product Just Wasn't of the potency that i expected.
Response from LiftModeJan 19, 2019
Hello Jacob,
Thank you very much for your honest feedback and ongoing support.
Please let us know here in Customer Service, anytime you have an issue with a purchase, as we stand behind our 90-day return policy.
We hope to hear from you directly, so we can take care of your concerns right away.
Best regards,
Leo and the LiftMode Team
AL
AL
Bad experience this time
Order did not ship for 2-3 days after I placed the order, no notification was given to me from LiftMode about a delay in the order (something about my card? supposedly it was an "address mismatch" between the billing info I inputted and what my card had on file - which isn't true, as none of my info has changed in years). I emailed customer service twice (two seperate days) and did not get a reply to either. Finally went to LiftMode's website and used their "live chat," and got my issue resolved after 30 minutes. The person assisting me ("Leo" according to the chat) was helpful and informative. I got an 8% off coupon for my next order.
And I understand that these strange random errors can and do happen..but some sort of notification from LiftMode would have been helpful, or at least a response to the emails that I sent to customer service - I shouldn't have to reach out multiple times to see what is going on on the company's end.
Overall, a frustrating and annoying experience this time. However, I have ordered from LiftMode multiple times in the past and recommended them to friends who have used them (without issue) as well.
Response from LiftModeJan 5, 2019
Hello Al,
Thank you for your honest feedback. Actually, the discount is valid for your next three orders.
We apologize for the delayed follow up to your inquiry.
However, for some reason your transaction was denied initially and your order uncommonly held for verification of payment or "suspected fraud". This is a highly unusual occurrence in our system so it should not recur, as long as your billing address in our system precisely matches the address associated with your credit card.
We look forward to hearing back from you again and to serving you much much better in the future.
Warm regards,
Leo and the LiftMode Team
TO
Tony
Does not work
Mixing with milk tasted like spoiled milk
Mixed with orange juice makes it sour
I still wake up in the middle of the night
Response from LiftModeJan 2, 2019
Hello Tony,
Thank you for your honest feedback. It appears that you ordered GABA - which has little to no taste and should not have altered the flavor of your beverages. It sounds more like the flavor of Phenibut or PEA.
Nonetheless, we always offer a 90-day hassle free return policy, in the case that you are ever dissatisfied. Please just contact us directly so we can take care of you immediately.
We look forward to hearing back from you and to serving you better in the future.
Best regards,
Leo and the LiftMode Team
PW
Pete W.
I think my order was prohibited in…
I think my order was prohibited in Australia, being held in customs. That's disappointing.
Response from LiftModeApr 11, 2019
Hi Pete,
We are sorry to hear about the problem you had in ordering with us!
Please contact us directly so we can refund the shipping costs of your order, as per our shipping policy.
Regulations differ between countries so we always ask that our international customers check with their customs before ordering any of our products.
Best,
Chet and the LiftMode team.
CL
Clay
Eh, do better.
The product was good and came undamaged, however I paid $10.00 for two day express shipping and it came in 6 days. I’m fairly annoyed by this. In the future I wish there was a little more transparency.
Response from LiftModeDec 13, 2018
Hello Clay,
We are sorry to hear that your order took longer than expected to arrive. Unfortunately, USPS Priority is not a guaranteed shipping service and shipping times are only estimates.
In the future, we recommend using our UPS shipping options for guaranteed money back for late delivery. We currently offer free UPS 2nd Day Air for orders over $25 dollars in value!
We look forward to your continued support!
-Jerry and the LiftMode team,
DR
Draylon
I ordered phenibut FAA and it’s been 10…
I ordered phenibut FAA and it’s been 10 days and counting. I still haven’t received my order and I paid the $9.99 in shipping.
Response from LiftModeDec 4, 2018
Hello Draylon,
Thank you for feedback about your order! Your package appears to have been shipped on time and is out for delivery to you today, otherwise we would reship. Please note that USPS Priority is not a guaranteed delivery shipping method, only estimated.
USPS Priority mail is an estimated shipping service that is estimated by the USPS Priority Mail shipping system from our zip-code in Chicago to your destination zip-code.
These estimates are calculated by the US Postal Service based on the optimal minimum shipping time for Priority Mail shipped from our ZIP in Chicago to your destination ZIP in an ideal world.
However, the estimates are not guaranteed delivery time promises. The number of days shown does not include the day on which the shipment is given to USPS. Even taking this into account, our experience has been that the USPS provided transit time estimates very frequently over-promise and are more optimistic than they ought to be compared to the real world performance of the USPS.
The postal service does not reimburse shipping costs for USPS Priority Mail unless your package tracking states that your package was lost.
In the future we really can not recommend enough to use one of our UPS shipping services. In fact you can take advantage of UPS shipping for free!
If your order total is more than $25 you may also select FREE UPS 2nd Day Air shipping, which has excellent tracking and is guaranteed to reach you in 2 business days.
If your order total is more than $35, you may also choose FREE UPS Ground shipping, which we highly recommend for dependable tracking and the ability to customize delivery while in transit using UPS My Choice! This service is typically a 2 - 3 business day service, but may be as little as 1 business day or as much as 5 business days, depending on your distance from our shipping offices in Chicago.
If your order total is more than $200, in addition to FREE UPS 2nd Day Air shipping, you may also select FREE UPS Next Day Air shipping, which is among the fastest and most reliable shipping services available and will generally be guaranteed to reach you in 1 business day. (NOTE: Business days do not include Saturday, Sunday, or major US Holidays!)
If you have any further questions, please let us know and we'll get back to you right away!
Thanks for your support!
Best regards,
Leo and the LiftMode team
ET
Ethan
Good Product--Unacceptable Cybersecurity Incompetence
Since this review is intended to establish trust, I have to be brutally honest. The product showed up as advertised and includes test results with each container (Awesome!). HOWEVER, after my purchase, LiftMode emailed me my account password in plaintext (as in "human-readable"). This is super insecure and entirely unacceptable for any online vendor in 2018. The fact that they even know my password in plaintext (it should be hashed and encrypted) is completely unacceptable. If they are emailing the password in plaintext, they must therefore also be storing it in an insecure way. The fact that they EMAILED it to me (and to anyone who hacks my email address) is the cherry on top of their sundae of cybersecurity incompetence. PLEASE STOP DOING THIS IMMEDIATELY. Also, fair reader, do yourself a favor and use a password manager to limit your exposure to this type of insecure nonsense.
Response from LiftModeNov 27, 2018
Hello Ethan,
Thank you for your honest review and assessment of our cyber-security.
I have forwarded your review to both our Administrators and to our IT Department and they have reviewed your concerns and are taking immediate action.
They have assured that although our website is very secure and not prone to hacking and was designed the way it is for security and for customers to be able to reset their own passwords, we will take immediate steps to better protect our customer's privacy and our system.
Your criticism is a fair critique that has been discussed before and we have been working to not only upgrade to an entirely new and better platform that will eliminate this concern long term, we are also working now to address your concerns and disable plaintext password reminders / resets being available to our customers by email.
Thank you again for your honest feedback, we take all feedback seriously, as it always helps us to improve.
We look forward to hearing back from you again real soon and to serving you better in the future.
Kind regards,
Leo and the LiftMode Team
