Hello Muhummad,
I apologize for the inconvenience. We take all customer feedback seriously and would like to investigate this issue further. Please provide us with your order number and a photo of the broken seal. We want to ensure that all of our customers are completely satisfied with their purchase and will do everything we can to resolve this issue for you. Please contact our customer support at [email protected] or give us a call at 855-228-9993.
We look forward to hearing back from you again soon and to serving you better in the future.
Best regards,
Nina and the Liftmode Team
TS
Travis S.
It has been nearly a week since I…
It has been nearly a week since I placed an order and the order status is still listed as "processing". I have sent multiple emails requesting updates on my order and have heard nothing back.
Starting to wonder if this company has gone out of business and if I should be contacting my bank to get my money back..
Response from LiftModeJan 10, 2023
Hella Travis,
We appreciate you taking the time to write this review, they always help to point us in the right direction to better serve our customers.
I sincerely apologize for the delay in your order and for not keeping you informed about the issue. Our Phenibut powder 40g was out of stock last week, but we have now restocked it. I understand that this may have caused you inconvenience, and I deeply apologize for that. If you have any questions or concerns about your order, please don't hesitate to contact us to resolve the issue.
Best regards,
Nina and the Liftmode Team
RI
Richard
Couldn’t even make it through your…
Couldn’t even make it through your website. Every time I put in my credit information, it would disappear and tell me it needed it again. I couldn’t even get past that part so I went with another company with my purchase.
Response from LiftModeJan 5, 2023
Hello Richard,
We appreciate you taking the time to write this review, they always help to point us in the right direction to better serve our customers.
You are right, that day when you tried to place an order, our website was a pitiful mess and we are sorry for the frustration it caused you. We fixed this bug on January 4th, and if you give us another try we don't think you will have the same experience.
If you ever have any further concerns or issues, please let us know, and we'll get back to you right away!
Best Regards,
Nina and the Liftmode Team
GI
Gabriel Ivan Ibarbe E.
The site don't accept credit card For…
The site don't accept credit card For insternational payment only bitcoin but this form of payment doesnt work , so i can't purchase
Response from LiftModeJan 6, 2023
Hello Gabriel,
Thank you for your feedback and patient understanding.
Last week we come across glitches in the system, but I can assure you we are looking into resolving these issues. We fixed this bug on January 4th, and if you give us another try we don't think you will have the same experience.
If you ever have any further concerns or issues, please let us know, and we'll get back to you right away!
Best Regards,
Nina and the Liftmode Team
LK
Leanne K.
Disappointed in product
Disappointed in product. Not worth the money, at all. I'd like my money back.
Response from LiftModeJan 2, 2023
Hello Leanne,
We sincerely regret hearing that you did not have a good experience with our products.
Please just contact us directly for a full refund if you are so dissatisfied.
We always offer a 90-day hassle-free return policy and we look forward to hearing from you, so we can take care of your refund right away.
Warm Regards,
Nina and the Liftmode Team
JS
J S.
I never received the item
I never received the item
Response from LiftModeJan 2, 2023
Hello J,
Thanks for your honest feedback and we apologize for any confusion or frustration you may be experiencing with your order.
Upon reviewing your account your tracking information state that it was delivered to your mailbox on 12/30/2022. If you haven't received your package we will contact you via email for your correct address confirmation and issue a reship right away.
If you ever have any concerns or questions about anything do not hesitate to reach out to one our Customer service agents. we are here to help you have the best experience at Liftmode.
Best regards,
Nina and the Liftmode Team
AM
Abram M.
I never received my phenibut
I never received my phenibut, it said it got dropped off according to the tracking but nothing was here and I watched for it the whole time. Can I please get a new one sent to me at my new address which I will know of here in the next few days?
Response from LiftModeJan 3, 2023
Hello Abram,
We appreciate you taking the time to write this review, they always help to point us in the right direction to better serve our customers.
I am deeply sorry to hear about the undelivered package!
Please contact our costumer service directly so we may take care of you right away. Liftmode is very responsive and generous with our refund and reship policies, to ensure our customers remain satisfied!
If you have any further questions or concerns please give us a call or email us at [email protected]
We look forward to hearing back from you again soon and to serving you better in the future.
Best regards,
Nina and the Liftmode Team
HE
Henry -.
Fake phenibut powder.
I bought phenibut from liftmode. After taking it I went to emergency. My lips turned purple and my toes turned purple, doctors did a lot of things to bring me back to life, they told me I may have sequelae. Fake phenibut powder.
Response from LiftModeDec 15, 2022
Hello Henry,
Thank you for your feedback, but please do contact us directly about your LiftMode order! We rigorously test all of our products prior to selling them AND we ship them with a Certificate of Analysis, showing the lab results for every batch. So your claim that it is "unclean" or "garbage" is scientifically and by the vast number of very happy customers - simply untrue.
Nevertheless, we hope that we did not cause you too much dissatisfaction with your ordering experience with us, as you seem to have had an adverse reaction.
We thrive on transparency and honesty and would never sell anything poisonous and tainted for any reason, so we hope that you will contact us immediately for further assistance.
Each person's body is unique and different, so without knowing your medical history or what else may have been in your system at the time, we of course cannot comment on your reaction. But we do care about your experience and want to follow up with you directly asap.
As for our suppliers - we do not disclose this information due to our competitors and for business privacy. However, we third-party rigorously test every batch here in the US to ensure purity, potency and that all of our products are free from any heavy metal or microbial impurities. Thus the Certificate of Analysis packaged with every unit!
Please contact us as soon as possible and we hope that you are doing much better now. We look forward to hearing from you and to addressing your concerns directly and with the urgent care we offer all of our customers.
Kind regards,
Leo and the LiftMode team
