LiftModeReviews of liftmode.com

Response from LiftModeMay 26, 2020

Hello Paul, Thank you for taking the time out of your day to write a review for us on TrustPilot.com! Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations. We do apologize for any disappointment or frustration with import customs duties or taxes, these are generally required for importation of dietary supplements. Please contact us directly about your LiftMode order, so we may better redress your concerns. We hope that we did not cause you too much dissatisfaction with your ordering experience with us. **Please send us the numbers on the bottom of the containers that you wish to return so we can adequately log your return in our QC database.** **Do Not Dispose of the Product in question** we may need the product back for further analysis. In addition to the numbers, please let us know if you want to have your order refunded when you send us the requested information. Once we have received the requested numbers, we will then log your claim and follow up with you by email. *Please note that in the case of a product quality dispute that has been verified and shipped with the US tested COA we will not be able to re-ship your order; however, we will refund your order per our 90-day return policy.* If you have any further questions, please let us know, and we'll get back to you right away! Thanks for your support! Best regards, Leo and the LiftMode team

Response from LiftModeApr 27, 2020

Hi Sandra, We are sorry to hear that you had difficulties with our website. We are in the processing of updating the site to a new design and platform. In the meantime, if you'd like to email us on [email protected] we'd be happy to hear the issues you had on our site and see if we can try make them easier - for yourself and future customers! Best, Chet and the LiftMode team.

Response from LiftModeFeb 3, 2020

Hi Matthew, Thanks for your honest review of our product. We are sorry to hear about your negative experience with our Phenibut HCl. Please note that we do have a 90-day returns policy in case you are not completely satisfied with our products. Kindly send us an email on [email protected] with your order number so we can proceed further. Best, Chet and the LiftMode team.

Response from LiftModeFeb 1, 2020

Hello Heather, Thanks for your review, but you would do much better by contacting us directly at LiftMode, so we can resolve your concerns and fix any problems. Your COD order had been shipped on time to your address on file with the following tracking number: https://www.ups.com/track?loc=en_US&tracknum=1Z0Y68897093514187&requester=WT/trackdetails Which clearly states that: "The receiver states the product was not ordered and has refused the delivery." and it thus being returned to us. In addition, we sent the shipping notification to your email address on file: if you have not received this, please check your junk mail folder and whitelist emails from all @LiftMode.com addresses. We no longer offer re-shipments of COD's. However, we will be sure to cancel your order and you may place a new order at anytime. Please note however that due to the very high Shipping and Fees associated with returned COD orders, we may not be able to offer this payment type to you in the future if we notice you have ordered multiple returned COD packages. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Leo and the LiftMode team

Response from LiftModeJan 6, 2020

Hello Alexandra, Thank you for taking the time out of your day to write an updated review for us on TrustPilot.com! Your customer feedback is highly valuable to us! It helps us determine what we are doing right, and what we could be doing to better meet our customer's expectations. The email to use is [email protected]. Other email addresses associated with our site may be filtered and the Customer Service Agents may not see it. We again apologize for that delayed reply and resolve of your concerns. In the event that you have any further questions, please let us know and we will be sure to get back to you right away! Thanks for your support and gratitude! Best regards, Leo and the LiftMode team

Response from LiftModeDec 11, 2019

Hello Michael, Thank you for your honest feedback and for all of your support and patient understanding and taking the time to share your experience with others. To address your concern about our Kanna Extract pricing, the product we offer is a very high quality, high potency Kanna extract that is standardized for a unique alkaloid profile with high mesembrine content. The raw dried Kanna plant material may be purchased much more inexpensively such as 100g for $50, however ranges widely in quality and the alkaloid content and composition may vary greatly. The extract we offer cannot be purchased for anywhere close to 100g for $50. It actually costs >$10 / gram to produce and has 20 servings per gram (50mg per serving). So without knowing the specifications or purity analysis of other vendors' Kanna, we can say that our product is more consistently pure and potent and tested as such, more than most other Kanna on the market. Furthermore, you always have up to 90 days to get a full refund of any purchase from us, if you are ever dissatisfied. Also, please keep in mind our ongoing Loyalty Discount, promotions, online review coupons and Seasonal Sales. We hope that this may help address and resolve your questions or concerns about our Kanna and pricing. If we were able to offer the same quality for far less, we would. Please let us know if you have any further questions or concerns at all, so we may take care of you right away. We look forward to hearing back from you again real soon and to serving you even better in the near future. Best regards, Leo and the LiftMode Team

Response from LiftModeSep 30, 2019

Hello Adam, Thanks for contacting us at LiftMode! We apologize for any inconvenience with pricing updates. Sometimes, supply issues and other regulatory factors mean that we have no option but to increase pricing for some products. If you can contact us directly via email, we will be able to offer you a coupon code for your next order with us. If you have any further questions or concerns, please let us know, and we will be sure to get back to you right away! Best Regards, Chet and the LiftMode team

Response from LiftModeAug 15, 2019

Hello Tracy, Thank you for your feedback! We strive to minimize our shipping times, however, we did recently overhaul our inventory and shipping system. This may have caused some delay with your delivery! Please get in touch with our customer service department at [email protected], let us know your order number and tell us about your experience and we will see what we can do for you to make it better! We hope we'll have the chance to serve you again soon! All the best, Eevee and LiftMode Team