Very angry C.
Order was incomplete
I received my order and it was incomplete. The owner reached out to me and personally to rectify the situation. Thank you for the personalized attention.
Response from Lifting Equipment Store USAJan 18, 2021
Hi Nicki As per the phone call immediately made to you by myself as company president I can confirm that I mistakenly thought that your package was received damaged and there for requested an image in order for us to file a complaint with UPS. Following your email and immediate 1 star review (without me having chance to correct the matter) I can assure you that this was simply a mistake I realise we must have short shipped you and that we will be sending you your shackle right away. You mentioned you contacted us 4 days ago- you first contacted us on Thursday, we got back to you on Friday but are closed on weekends and there for responded to you as quickly and efficiently as possible during business hours. We reacted almost instantly to your email which came with this review (before we realised we had a service issue to resolve) during working hours and called you to explain the miscommunication and rectification plan along with a personal apology. We are really sorry. I hope you will reconsider your review and continue to use us moving forward, I will send a 15% off voucher to your email for your next order should you wish to continue to buy from us. I will also be in touch with tracking information for the missing shackle. Have a great day. -Will