Lift DownReviews of liftdown.com

Response from Lift DownMar 22, 2024

We sincerely apologize for the disappointment you've experienced with the quality of our hats and the frustration regarding the restocking fee. Meeting your expectations is our top priority, and we regret not achieving this. We're actively using your feedback to refine our products and policies. Understanding the importance of your satisfaction, we're keen to rectify this situation. As a gesture of our commitment, we'd like to offer you a free replacement. Please reach out to us [email protected] to discuss how we can make this right for you.

Response from Lift DownMar 22, 2024

We're truly sorry for the nightmare shipping experience and the disappointment with the cap's design and fit. It's disheartening to hear that it has not met your expectations, especially after such a long wait. We take your feedback seriously and want to address this promptly. It seems like there may have been a one-off manufacturing flaw with your cap. We're committed to quality and customer satisfaction and would like to offer you a replacement or another solution that better meets your needs. Please allow us the opportunity to make this right for you. Please email [email protected].

Response from Lift DownMar 22, 2024

We're really concerned to see your experience labeled as a potential scam, especially due to the delay in fulfilling your order. It's far from our intention for any customer to feel this way. Delays are disappointing, and we understand the frustration that comes with waiting longer than expected. We take your feedback seriously and are investigating what may have caused this delay to prevent it from happening again. If there's anything more we can do to reassure you of our commitment to genuine service and quality, please let us know. Your trust is important to us, and we're here to earn it back.

Response from Lift DownMar 22, 2024

We're truly sorry to hear about your dissatisfaction with the fit of our hats and the frustration experienced with our return process. It's clear from your feedback that our current policies have not met your expectations, especially regarding fitment and the associated costs of returns. We take your concerns seriously and continuously seek to improve our customer experience, including reevaluating our fitment guarantee and return policies.

Response from Lift DownMar 22, 2024

Thank you for sharing your feedback, and we're truly sorry to hear about your dissatisfaction with the quality of the hats and the limitations of our return policy for international customers. It's clear we have areas to improve, especially in ensuring our products meet expectations globally and in offering fair and accessible return options to all our customers, regardless of location. We're taking your concerns seriously and will look into how we can enhance our product quality and review our return policy, particularly for our international customers. Your experience is a valuable part of this process, and we're committed to making meaningful improvements. We understand the frustration this situation has caused and would appreciate the opportunity to discuss a possible solution with you. Please reach out to us with any suggestions or further comments you have on how we can make this right.

Response from Lift DownFeb 25, 2024

Hi Paula. So sorry for the inconvenience. I will reach out to you separately to have your order reshipped free of charge.

Response from Lift DownFeb 21, 2024

Hi there! So sorry for the inconvenience. My team will reach out to you to have your order reshipped!