Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down reviews

Showing 95 reviews with 1 star · Clear filters

James T.
Mar 26, 2024
Don't order if you don't want to wait a month for your hats
I ordered two hats on February 29. It is now March 25 and they haven't arrived. When I followed up after a few weeks, I was told that the hats became out of stock after I ordered. The company never bothered to tell me that. They also said that they would ship them expedited when they became available. I got an email on March 22 saying that the caps are on the way, but when I checked tracking I saw that they were not sent expedited.
Response from Lift DownMar 26, 2024
Hi James, We are truly sorry for the delay and the lack of communication regarding the status of your hats. This is not the experience we want any of our customers to have. The oversight in updating you about the stock situation and the subsequent shipping method falls short of our standards. Please reach out to us at [email protected] with your order number. We’re committed to making this right by ensuring your hats are delivered as soon as possible. Additionally, we will look into the miscommunication about the shipping method to prevent such issues from happening in the future.
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John C.
Mar 21, 2024
I hate surveys
I hate surveys. I bought a freaking hat. It fits. End of story.
Response from Lift DownMar 22, 2024
We're thrilled to hear your new hat fits perfectly! We understand surveys aren't everyone's cup of tea, and we genuinely appreciate you taking a moment to share your straightforward and positive feedback. Enjoy your hat, and should you ever need anything, we're just an email away.
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JC - Conshohocken, P.
Mar 19, 2024
Disappointed
Fit is bad, color is dreary. I'm most upset that I can't return it.
Response from Lift DownMar 22, 2024
We're truly sorry to hear about your disappointment with the fit and color of your purchase, and even more so that the return policy has added to your frustration. Your satisfaction is incredibly important to us, and we want to ensure you have a positive experience. Despite our standard return policy, we believe in making things right for our customers. We invite you to email us directly at [email protected] with details of your concern, so we can discuss the possibility of a refund or find another satisfactory solution for you. We're here to support you and eager to resolve this matter to your satisfaction.
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Debra F.
Mar 19, 2024
I never got my merchandise.
I never got my merchandise.
Response from Lift DownMar 22, 2024
We're very concerned to hear that you haven't received your merchandise. This is certainly not the experience we want any of our customers to have. Please email us at [email protected] with your reference number and any additional details you can provide. We'll prioritize investigating this issue and ensure a prompt resolution. Your satisfaction is our top priority, and we're committed to making this right for you.
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Ingemar A.
Mar 15, 2024
still waiting for ....
still waiting for ...., 5 months ....
Response from Lift DownMar 22, 2024
We're concerned to hear about your extended wait, and it's certainly unusual for any of our customers to experience such a delay. We take these matters seriously and would like to investigate this further to ensure there hasn't been a misunderstanding or an oversight on our part. Please reach out to us at [email protected] with your reference number so we can look into this promptly. Our aim is to resolve any issues efficiently and to your satisfaction.
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David T.
Mar 15, 2024
Facebook Scam, maybe?
Placed an order for two caps. They were in stock when I placed my order and they accepted my $$. A week later and still no shipment confirmation so I emailed (no phone # of course). I was told my hats (both of them?) went out of stock AFTER I placed my order and that they would be in stock "next week." How does that even happen? And if they can't keep up with in stock inventory, how do they know if they'll have enough for my order (how many other people are waiting on the same hats, etc.) I cancelled my order and hope to receive my money back. But given I was never even notified my hats weren't in stock I'm not very hopeful. Beware when ordering!
Response from Lift DownMar 22, 2024
We're truly sorry for the inconvenience and confusion caused regarding your recent order. It's clear we fell short in managing our inventory effectively, and the lack of communication only added to the frustration. This is not the level of service we aim to provide, and we understand how disappointing this must have been for you. To make amends and as a gesture of our commitment to customer satisfaction, we would be glad to send you one of the caps you ordered, free of charge, as a courtesy. Please contact us at your convenience so we can arrange this for you and ensure your refund is processed swiftly. We're here to restore your faith in our service and hope to have the opportunity to do so.
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yann G.
Mar 13, 2024
2 month waiting for my order and still nothing...
I ordered and paid for two caps several weeks ago and I still haven't received anything!
Response from Lift DownMar 22, 2024
We sincerely apologize for the delay in delivering your order. It's concerning to hear that you've been waiting for two months, and we understand how frustrating this must be. Please know that it's our top priority to resolve this matter promptly. We're committed to ensuring that your caps reach you as soon as possible. Your experience is important to us, and we're here to make it right. Rest assured, we'll investigate this delay immediately and keep you updated on the progress.
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Rich R.
Mar 13, 2024
Runs Very Small - Awful Quality and Return Policy
I was very excited to hear this brand offered hats in XL. They had tradition, no frills caps, in a ton of colors. Yes please! I ordered one in Ocean Blue. Color was great but the quality was mediocre. It felt like a $7 hat you’d buy at the swap meet. I have a bigger head 7 5/8, The description said the XL fits 71/2 to 8. I’m right on the middle and it was uncomfortable tight at the biggest adjustment and it looked like I was wearing a little kids hat. Their return policy is with a 15% restocking fee and you pay for return shipping. Really don’t bother. You can find a similar hat cheaper elsewhere.
Response from Lift DownMar 22, 2024
Dear Rich, We're genuinely sorry to hear that our XL cap did not meet your expectations in both fit and quality, and that our return policy added to your disappointment. It's important to us that our customers are completely satisfied with their purchases, and it seems we've missed the mark in your case. We take your feedback seriously as it helps us improve our products and policies. While our intent is to offer quality and value, we understand that there's always room for improvement. As a gesture of our commitment to customer satisfaction, we'd like to discuss how we can make this right for you, beyond our standard return policy. Your experience matters to us, and we hope to have the opportunity to restore your confidence in our brand.
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