Greg R.
I have a large Scottish head
I have a large Scottish head, and I have never found a billed hat that fits me. The XL fits great, and the hat is great quality. I highly recommend. Great customer service, too.

Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Greg R.
I have a large Scottish head, and I have never found a billed hat that fits me. The XL fits great, and the hat is great quality. I highly recommend. Great customer service, too.
Vera
Quality products and amazing customer service.
Lenny
These are the best caps ever! In all the colors you could ever want. The fabric is very pleasing and comfortable on my bald head too. Plus, they have great specials, their customer service will go above and beyond to make things right for you. I will always come back for more of these caps for myself and as well, they make fantastic gifts too.
Richard
The customer service is very quick, effective, and nice. Marielle was my contact person. I noticed someone else also liked their experience with her.
Cheryl G.
I love these hats! I now own 4! I needed to return one because the color was not quite what I wanted and the company could not have been more supportive through the return process. I am recommending Lift Down to all my friends! The small hat fits my head perfectly and doesn’t blow off while I am walking on a windy day!!
Response from Lift DownJul 3, 2026
Hi Cheryl, Glad you're loving the hats and thank you for owning four! Per our return policy, we charge a return fee to partially cover the costs of processing a return, which is why the refund wasn't the full amount. Our team usually offers the exchange option first since it's free for you and the easiest route, though we completely understand it's not always what you'd like to proceed with when a color isn't right. If you'd like to revisit the exchange or have any questions, reach out and we're happy to help - Tarrik
Gay
After a couple weeks I noticed a small defect on the crown of my new cap--a small hole that if washed may have continued to grow and fray. Lift Down acknowledged the defect and immediately rectified it with a promise of a discount on my next order. Immediate service was greatly appreciated. Thanks Lift Down!! I'll be ordering again soon.
Minnie C.
Lift Down is an exceptional company. Not only offering a great product but also giving great customer service. I was contacted about a possible mistake I made in ordering. They helped me by fixing my error and refunding my repeat order. Service like this just doesn’t happen anymore!
Gretchen D.
CUSTOMER SERVICE A birthday gift. There was a hiccup with the courier having the correct address for our delivery, so our original order went to an incorrect location. Marielle worked with me for a week, emailing back and forth daily, to figure out a solution. She was very kind and supportive. Using an alternative address, our oder was received within three days.