KD
High quality caps with outstanding…
High quality caps with outstanding color options. Excellent, highly professional customer service.

Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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KD
High quality caps with outstanding color options. Excellent, highly professional customer service.
Mike R.
First off, Lift Down makes the best hats. I have a very large head and a regular or adjustable fit never does it for me. I've bought many hats over the years and most I can't wear, bums me out. However, Lift Down make an XL size which fits me perfectly. And, its's adjustable for an even better fit. Also, every company should strive for the level of customer service they provide. Marielle has been my service Rep and she is outstanding. I wish every company service Rep was as good.
Ken W.
Ordered one hat received two Lift Down won't refund be careful no invoice came with package. LiftDown gave me a free exchange and let me keep the hat they sent by mistake
Response from Lift DownJul 23, 2026
Hi Ken, We understand mistakes happen when placing an order, like adding more items than you meant to. We're more than happy to help you return the extra cap and get it refunded. Just reach out to our support team at [email protected] and we'll get back to you right away with return instructions. We can send over a copy of your invoice at the same time. - Tarrik
Nan R.
The customer service is outstanding. I ordered 4 caps. I have a small, hard to fit head and these are perfect! I had a difficult time choosing colors. All are eye catching. There was a small issue and Marielle was right there with a solution. So happy with my excellent purchases. I highly recommend them.
Andrius S.
Excellent customer service. My original parcel was lost, but the seller responded quickly and sent me a replacement cap without any hassle. Communication was great throughout, and the issue was resolved professionally. I’m very happy with the outcome and would definitely buy from this seller again. Thank you Marielle 😊
Janie F.
Nice quality products!! It’s nice to have a cap that doesn’t have a logo on it.
Response from Lift DownJul 16, 2026
Hi Janie, Thanks for the feedback, and sorry the cap didn't fit. We have a self-serve return portal that generates your label automatically. We'd love to hear what made the process inconvenient for you, so we can share it with our website development team. On the shipping cost, returns are expensive to run, and what we charge back covers only part of what it costs us, not an elevated rate. Making returns more economical is something we keep working on. Email us at [email protected] with your order number and let us know where the process fell short. - Tarrik
Esther H.
Marielle at Lift Down went above and beyond to help me with the cap I bought. She was patient, responsive, and made sure everything was taken care of. I truly appreciated her excellent customer service. Thank you, Marielle, for turning my experience around! Your help made the sale happen.
Laura N.
My husband and I both purchased hats from Lift Down, and we couldn't be happier. One of the things that sets this company apart is that they offer hats for small heads, regular sizes, and larger heads—a feature that's surprisingly hard to find. I have a very small head, and for the first time, I found a hat that fits perfectly without looking oversized or constantly slipping down. My husband has a larger head, and the XL fits him comfortably as well. We also loved the wide variety of colors to choose from, making it easy to find something that matches our personal styles. The quality is excellent, the hats are well made, and they've held up beautifully. If you've ever struggled to find a hat that actually fits, Lift Down is definitely worth checking out. It's refreshing to find a company that recognizes one size does not fit all!