Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down reviews

Showing 95 reviews with 1 star · Clear filters

James
Nov 26, 2024
Customer service is terrible!
Over time I have purchased seven hats. They added new sizes on my last order of one hat. I missed that addition and ordered wrong size. They don’t have an exchange policy and charge shipping on the original order and a restocking fee to return. No policy for exchange! I will not be ordering anything else from them!!
Response from Lift DownNov 27, 2024
Hi James, First, we apologize for your experience. Providing great customer support is our priority, and we’re committed to resolving this issue quickly. If you’d like to exchange sizes, please contact our support team and reference this review for a free exchange. We understand that finding the right fit can be tricky, so we’re always happy to offer free exchanges. - Tarrik
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mark S.
Nov 25, 2024
still haven’t received hats
still haven’t received hats
Response from Lift DownNov 27, 2024
Hi Mark, Thank you for your patience as we work through pre-orders for the Silvestre Grey Wool Cap during this busy season. To ensure you receive your new Wool Cap as quickly as possible during the colder months, we’ve upgraded all pre-orders to 2-day shipping. If you encounter any issues with the delivery of your order, please don’t hesitate to contact our support team—we’re here to help! - Tarrik
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CJMB
Nov 21, 2024
HORRIFIC HATS
HORRIFIC HATS. DO NOT FIT NORMAL HEAD SHAPE. LOOK AT THE PICS OF PEOPLE IN THEM. THEY HAVE ALL THIS EXTRA FABRIC ON THE TOP AND LOOK WEIRD. THEY DONT TELL YOU ABOUT THE 15% RESTOCKING FEE AND $8 SHIPPING CHARGE. I SPENT $60 AND PROMPTLY RETURNED THEM AND THEY ARE TRYING TO REFUND ME ABOUT HALF OF WHAT I PAID. HORRIBLE COMPANY.
Response from Lift DownNov 22, 2024
Hi there, We're sorry to hear that the hats you purchased didn’t meet your expectations. If the cap’s panels don’t fit well, we usually recommend sizing down for a better fit. Regarding your return, you shouldn’t be charged the amount mentioned. Please contact our support team and reference this conversation—we’ll resolve it promptly - Tarrik
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Matt M.
Nov 19, 2024
haven't received any goods yet
haven't received any goods yet
Response from Lift DownNov 19, 2024
Hi Matt, Apologies for the inconvenience. According to the carrier, your order has already been delivered. Please contact our support team for assistance in locating your package. We’ll ensure you receive the hats you ordered. - Tarrik
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Bridget
Nov 18, 2024
False advertisement
False advertisement Not 💯 will hats Bought two and so upset
Response from Lift DownNov 18, 2024
Hi Bridget, I’m sorry to hear you’re not satisfied with your order. We do clarify that our wool hats are made with 100% wool on the exterior, while the interior features a blend of wool, cotton, and nylon. This blend is designed to ensure durability and maintain the hat’s structure. If you have any further questions, please don’t hesitate to contact our support team.
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Carol L.
Nov 10, 2024
i'm having trouble returning a hat
i'm having trouble returning a hat. It seems like you are making things difficult.
Response from Lift DownNov 11, 2024
Hi Carol. Apologies for the inconvenience. We try to make the return / exchange process as simple as possible. I looked into your return inquiry and have noticed our team has gotten back to you with next steps! I will keep an eye on your return request to ensure its completed as soon as possible.
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William H.
Nov 4, 2024
Failure to follow return policy for a return label.If not will…
Waiting for a return label.If not will start a charge back .
Response from Lift DownNov 5, 2024
Hi William, I apologize for the inconvenience. You can absolutely return your order. It’s possible your email landed in our spam folder by mistake, but we’ll make sure to process your return as quickly as possible. Thank you for your patience! - Tarrik
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Chris
Oct 1, 2024
Ordered the same hat in 2 colours
Ordered the same hat in 2 colours. One fit okay after I washed it. The other was not washed because it was too small and sat high on my head. Won’t be ordering again. Would not recommend. Quality control seems non existent.
Response from Lift DownOct 3, 2024
Hi Chris, Sorry to hear about this unpleasant experience with your new hats. We'll make sure to make this right as all hats we hold go through a rigorous quality inspection process. I'll be reaching out to you directly via email to send replacements.
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