Lift DownReviews of liftdown.com

Response from Lift DownDec 10, 2024

Hi Steve, Thank you for sharing your feedback. I completely understand the importance of receiving your hats on time. In this case, we experienced an unexpected demand for the Silvestre Grey Wool Caps, which caused a temporary stock shortage. Your order was delivered within 3 weeks of your order being placed. To address this, we reached out to affected customers via email to inform them of the delay and offered options to split orders, replace items, or cancel the order entirely. Additionally, we provided store credit as a gesture of goodwill. I will follow up with you personally to ensure this issue is resolved to your satisfaction. We truly value your support and regret any frustration caused by this rare shipping delay. - Tarrik

Response from Lift DownDec 7, 2024

Hi Robert, Thank you for sharing your feedback. I completely understand the importance of receiving your hats on time. In this case, we experienced an unexpected demand for the Silvestre Grey Wool Caps, which caused a temporary stock shortage. To address this, we reached out to affected customers via email to inform them of the delay and offered options to split orders, replace items, or cancel the order entirely. Additionally, we provided store credit as a gesture of goodwill. I will follow up with you personally to ensure this issue is resolved to your satisfaction. We truly value your support and regret any frustration caused by this rare shipping delay. - Tarrik

Response from Lift DownDec 7, 2024

Hi Lynn, Thank you for leaving a review. It seems your order may have been lost in transit. I’ve just sent you an email to confirm your shipping address so we can promptly reship your order. - Tarrik

Response from Lift DownDec 7, 2024

Hi there, Thank you for taking the time to leave a review. We’re sorry to hear that the caps you received weren’t to your liking. It seems the XL size you ordered might be too deep for your head shape. I’ll reach out to you directly to discuss whether the Regular size would be a better fit for you. - Tarrik

Response from Lift DownDec 5, 2024

Hi Dave, Thank you for reaching out! If your order isn’t delivered within the 5–7 business days indicated at checkout, please contact our team for assistance. While rare, orders can occasionally get lost in transit. In such cases, we’ll gladly reship your order at no additional cost. I’ll be emailing you shortly to confirm your details and arrange the reshipment. - Tarrik

Response from Lift DownDec 5, 2024

Hi Marc, Thank you for your review, and we sincerely apologize for the delay. I see that your order has been delivered, though slightly outside our promised timeframe. The high shipping volume USPS manages during this time of year often causes minor delays of 1–2 days. I’ll be reaching out to you via email to make this right. - Tarrik

Response from Lift DownDec 2, 2024

Hi Gil, Thank you for leaving a review, and we sincerely apologize for the inconvenience. To clarify, our "Buy 3, Get 1 Free" promotion requires adding four items to your cart, with the fourth item automatically discounted at 100%. We understand this can sometimes be unclear, so we'd be happy to send you a fourth cap of your choice. Regarding the damaged hat, we deeply regret that it arrived with stains. This is not the standard you should expect, and we will replace it immediately. I'll be reaching out via email shortly to resolve this for you. Thank you for your patience! - Tarrik

Response from Lift DownDec 1, 2024

Hi Gary, Thank you for your review. We sincerely apologize for any inconvenience caused. Since your previous order in 2021, we’ve made improvements to the Classic Cap based on customer feedback. Additionally, the Wool Cap is designed differently from the Classic Cap, which may result in a different fit. If you’re not satisfied with your recent purchase, we’d love the opportunity to make it right. Please reach out to our support team, and we’ll be happy to assist you. - Tarrik