Donald C.
The hat is nothing special and way to…
The hat is nothing special and way to expensive..Do not care for it.

Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Donald C.
The hat is nothing special and way to expensive..Do not care for it.
Bill W.
Sent the wrong colors for half the order. So, they got it half right. Oh well.
Response from Lift DownJun 8, 2024
Hi Bill, We're sorry to hear about the mix-up with your order. It looks like there was an error on our end. Please email us at [email protected] with your order number, and we'll send you the correct colors right away. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Yousef
Pablo C.
Very slow delivery process.
James M.
The large hats are too large, plus shipping time is unrealistic.
Matt B.
I like the colors but not the fit. Too puffy on top
Chiacgo Hat G.
I was under the impression that with my purchase of two hats, I was to receive a third one free. That didn't happen. It also appears that the hats were both manufactured and delivered from China which made for a long wait for delivery. As for quality, I would say the items are unremarkable.
Response from Lift DownMar 26, 2024
We sincerely apologize for any confusion caused by our promotion. It seems there was a misunderstanding regarding our "buy three, get one free" offer. We understand this was not clearly communicated, and for that, we are truly sorry. To make amends, we are more than happy to provide you with a hat free of charge, even though the initial purchase was for two hats. This is a small gesture from us to express our apologies and commitment to your satisfaction. Please email us your order number at [email protected]
Peter
Nothing outstanding from a delivery person who doe’ t like his job
Response from Lift DownMar 22, 2024
Dear Peter, We appreciate your feedback and are sorry to hear that your delivery experience was less than satisfactory. We strive for excellence not only in our products but also in how they reach you. Understanding that the attitude of our delivery personnel plays a significant role in your overall experience, we take your comments seriously and will address them with our delivery team. We're here to ensure that every aspect of your experience with us is positive. Please don't hesitate to reach out if there's anything we can do to improve your impression of our service.
Mauricio A.
The quality level was lower than expected for the price.
Response from Lift DownMar 22, 2024
We're truly sorry to hear that the quality of our product did not meet your expectations, especially considering the price point. We strive to provide value through our products and regret any disappointment caused. Your feedback is invaluable to us as it helps identify areas for improvement. Please know we're committed to ensuring your satisfaction and would welcome the opportunity to discuss how we can make this right for you.