Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down Reviews | Read Customer Reviews of liftdown.com

Lift Down reviews

Showing 95 reviews with 1 star · Clear filters

Jonathan
Feb 5, 2025
I have had 4 emails back and forth…
I have had 4 emails back and forth already for a simple return. You have to expect people shopping online to return . what a waste of time..
Response from Lift DownFeb 5, 2025
Hi Jonathan, Apologies for the inconvenience. Our customer support team is instructed to inform customers about our free size exchange option, as most who like the cap but receive the wrong size prefer to exchange rather than return. I understand this has been frustrating for you. I’ll reach out to you separately to gather your feedback on this process and ensure your return request is completed as soon as possible. - Tarrik
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Michael
Feb 2, 2025
I would not recommend these hats the…
I would not recommend these hats the fit is terrible and definitely not worth the money. I’m sorry I bought them. Regards Mike
Response from Lift DownFeb 3, 2025
Hi Michael, Thank you for your review! We offer free size-related exchanges, so if your caps don’t fit as expected, we’ll be happy to exchange them for a better size. I’ll reach out to you via email to ensure you receive a hat you’re happy with. - Tarrik
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Benjamin
Feb 2, 2025
Emailed yesterday I did not receive my…
Emailed yesterday I did not receive my package…..waiting to hear back from you on how you are going to handle problem
Response from Lift DownFeb 3, 2025
Hi Benjamin, Thank you for your review. Rest assured, we will ensure you receive the caps you purchased. Our customer support team will get back to you promptly during business hours. - Tarrik
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PE
Jan 16, 2025
Just a really really low quality…
Just a really really low quality product. It feels thin and flimsy all around, hoping it will hold up for a couple weeks until I can find a replacement.
Response from Lift DownJan 17, 2025
Hi Ethan, I'm sorry to hear you're not satisfied with the quality of your cap. It sounds like you may have received a defective product. We’re happy to offer free replacements in such cases. I’ll reach out to you via email to gather more details and arrange the replacement for you. - Tarrik
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client(e)
Jan 5, 2025
article non reçu
article non reçu. Après les avoir contactés ils répondent que mon numéro de commande leur est inconnu.Après 4 échanges de courrier,silence radio…obligé de faire un recours via PayPal pour qu’ils finissent par retrouver ma commande… Au total pour un article à 29€,+23€ de frais de port +9€ de taxes à la livraison =61€ tout ça pour une casquette made in China 👎
Response from Lift DownJan 6, 2025
Bonjour, Nous sommes désolés d'apprendre votre insatisfaction. Nous souhaitons clarifier la situation : le retard de votre commande était dû à un problème d'approvisionnement, comme nous vous l'avons expliqué à plusieurs reprises par e-mail. Nous avons également proposé de remplacer l'article afin de pouvoir l'expédier plus rapidement. Nous comprenons que les frais de livraison internationale peuvent être coûteux et nous nous excusons pour cela. Nous faisons de notre mieux pour trouver les options d'expédition les plus économiques pour nos clients. Si vous avez d'autres questions, n'hésitez pas à nous contacter. Merci pour votre compréhension. Cordialement, Tarrik
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David
Dec 21, 2024
These hats are too small for my head
Too bad they are not larger. Nice hat, well made, but much too small. Headache small. Please send me 2 more hats when you make them larger. I will return the two I purchased when I receive the new hats. One black, one red. Thank you. After I presented my desired solution, (a refund for returned merchandise) no one is responding. I need a commitment from you concerning my refund. Your ad did indicate one size fits all.
Response from Lift DownDec 23, 2024
Hi David, Thank you for your feedback! We're sorry to hear the Wool Caps didn't fit as expected. We truly value your input and are excited to share that XL Wool Caps will be available in the coming months. In the meantime, I’ll reach out to ensure we find a solution that works for you. - Tarrik
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Bethany
Dec 16, 2024
Inconsistent product and lame customer…
Inconsistent product and lame customer service. I ordered a hat back in August and LOVED it. Ordered three more and they are ALL different. Fit different, nothing is consistent. I asked Lift Down to return them and they said I'd have to pay the shipping and the processing fee but they could offer me replacements. I went with the replacements and they also are so bad. The sizing is awful and they're just bad, inconsistent products. I asked for a refund and a return and they said I'd have to pay shipping back and the processing fee. Just lame. I wish they worked, but they do not but it's their fault and they won't work with me to help make it better. Update: They emailed me after responding here and essentially said they didn't believe me that the sizing was off and there isn't much they can do. They sent me a return shipping label but said they cannot comp the processing fee because it's just too much for the now six hats that I have. I know it's just hats but I don't love being ignored until I post a review here, not being believed, and provided with lame solution.
Response from Lift DownDec 23, 2024
Hi Bethany, We’re sorry to hear that you’re not satisfied with your recent purchase from Lift Down. Our team has worked hard over the years to ensure consistent sizing and quality across our products. Many customers and businesses rely on our caps for their needs, and the inconsistency you mentioned hasn’t come up before, especially since we provided replacements. We value all feedback and want to ensure your satisfaction. I’ll reach out to you directly to discuss how we can make this right. Thank you for sharing your experience! - Tarrik
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Ronald
Dec 16, 2024
Have not received the order
Have not received the order
Response from Lift DownDec 16, 2024
Hi Ronald, Apologies for the inconvenience. If you received this review request, it means the carrier marked your order as delivered in their system. I will reach out to you via email to have this resolved asap! - Tarrik
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