Lift DownReviews of liftdown.com

I’ve been looking for a new hat since Carhartt outsourced production of their baseball caps. I had been wearing a Carhartt ball cap since 1996, and the quality had fallen off compared to their USA made line. While I knew that the cotton material wouldn’t be the same as the duck material Carhartt uses, the fit and finish of this hat is just bad. The sweat band is the cheap polyester material that you see on trucker caps, the stitching isn’t even straight. The ends aren’t finished, so they’ll unravel, and the cotton edge is left loose in the cap, also to unravel. On top of that, the clasp at the back slips and the hat loosens up as you wear it. It’s made in China at a lower end US made price. The Vietnamese made Carhartt is made much more durably than this hat at a lower price. I got duped by the advertising, that’s on me. Hopefully y’all can learn from it.

The cap was a letdown given the price. While it’s made of cotton, the fabric is very thin and flimsy. The stitching was also poor: the adjustable strap was tucked into the cap in a rough way, with loose threads sticking out. Overall, it felt more like a free giveaway item you’d get at an event rather than something I paid for. I had considered returning it, but since it was an international order and the company doesn’t provide return labels, the return process wasn’t worth the cost. On the positive side, their customer service team was very responsive and polite. In the end, I donated the cap and chalked it up to “buyer beware.” 🤷‍♂️

Essentially an AliExpress product drop shipped from China. Even had AliExpress written on the packaging

The received product is decent, and therefore I give two stars rating. However, I have the following issues: 1. Delivery took quite a long time. 2. The product was shipped in just a plastic bag. No carton, padding or protection whatsoever. It was pure luck that the front of the cap wasn't broken in transport. 3. I did not receive a notification from the transporter, and no information on which local transporter that was used, or which service point it was shipped to. The only thing I got was a Chinese tracking code. Only after using this code at multiple local shipping companies' websites I finally found my package. 4. The product was sent directly from AliExpress in China. Looking at the AliExpress website I could have bought exactly the same baseball cap directly from them, for 10% (!) of the price I paid to LiftDown. Sure, one is allowed to re-sell China stuff for a higher price. But then one needs to build a local stock, and send from there so the customer gets the goods quickly, and with proper padding etc. to avoid transportation damage. Apparently, this company LiftDown wants to charge the price of a local reseller, but just have the costs of dropshipping. TOTAL RIPOFF! I feel ashamed to have let them fool me like this.

To many dark slubs in the wool turning cream color into spec’s! Not as pictured!

No shape or structure to the hat. It's as floppy as a pancake. Plus I don't care for the lower profile of most of the hats you see these days. Prefer a taller crown but you can't find them. The picture made it look like it was taller but I should have known better. Haven't looked yet but I'm sure it was made in some third world country. Won't be buying again. I won't knowingly buy things made in China.

The product has never been received. If sent by Canada Post that is understandable. Maybe if Canada Post and the government figure it out I will receive the hats. Maybe if you are using Canada Post you should stop and find a reliable carrier. Bill Thompson.

Underwhelmed by the quality