LifeProofReviews of lifeproof.com

I ordered a Fre case for the iPhone 11 and they shipped me the incorrect product. We called customer service and they said the easiest approach would be for them to file a warranty claim and send out the correct product and provide expedited shipping. Sounds simple enough. I later received an email from the Warranty Department denying my claim. I called customer service back and they said I needed to send photos of the wrong case. Annoying, but i obliged and did that. The Warranty Department then instructed that I would have to ship the product back at my own cost and they would take no responsibility if the shipment was lost. Once they received back the wrong product they would review and determine if my correct case should be sent. Had to respond to multiple emails and make multiple customer service calls. The latest is that my product is supposed to be shipped (expedited) and I will receive in 5-8 days. Expedited shipping takes 5-8 days?? In what world is that expedited shipping? Are they using horses? In summary, Lifeproof took almost $100 from me and shipped the wrong product and refused to take any accountability. They have horrible customer service. If you really want a lifeproof case then order it through someone else like amazon. At least you will get some decent customer service. The sad thing is that had I not escalated they would have simply stolen my money. They took my money and did not provide me with the product I purchased. Folks, that is illegal. They are thiefs and should be avoided at all costs. I have never had to fight so hard to receive a product I have paid for. As of this posting, the product has still not been received.

So I make an order for my iPhone 11 Pro. I ordered FRE and ordered FEDEX OverNight GUARANTEED 1 day delivery and paid Lifeproofs outlandish price for it as well. Low and behold, 1 day went by 2 days have gone by. Nothing. Checked on the shipping.. It was still being processed on their end. I was charged for it, checked my cc. Called Lifeproof and the CSR put the supervisor on the phone and he STATED his words sorry for your luck but I can’t do anything about it. I told him to cancel my order. He just said he can’t. I asked why and he just said he cant. Then once I told him I was recording the phone call his attitude completely changed and immediately canceled my order. life proof is a total garbage company and does not care about customer and will lie to get your money and not send out the product you ordered within the TIME FRAME THEY OFFER IF YOU PAY the extra amount. If it says OVERNIGHT for an extra 30$ and the delivery date says 31st-1st. Then tell me well it just depends on the processing it may take two whole days to process then ship out. Like why in the heck would I spend the extra money to ship it, if your no good company won’t even ship it out on the timeframe you say? Complete garbage.

The product is Garbage & Lifeproof provides VERY POOR customer service. I bought the Lifeproof Free case for my new iPhone 11Pro directly from Lifeproof.com. The case fell completely apart about 3-4 weeks after I received it. The company has provided very poor customer service dealing with this matter.

Junk. Worked for a while, then the power button stopped engaging on my S8. Took phone out of case, because case no longer worked and broke screen within an hour. Absolute, garbage. Cost almost $100 for a junk case. Buy anything but this.

Got a life proof fre on recommendation from the guy in the apple shop £79 and to be honest it feels and looks cheap Thee is no way this case will stop your phone from braking It’s back cover is just a 1mm plastic back with no protection for shock and the front is only a thin plastic drum skin that I don’t think would protect your screen if anything sharp pushed against it The worst thing is every Time you go to type the front plastic is like a drum skin and makes a loud click on every push The noise is loud and annoys everyone Would not buy agin

Not even 2 weeks after getting the case, the stylus part kept opening. Even just picking up the case it would open. Thanks to this case, I'm now on my 2nd stylus since the one that came with the phone fell out. Not worth the amount of money I spent on it. To do a warranty claim, I would need to spend more money, which even though it's only 8 bucks, I don't feel like spending any more. This shouldn't be happening with how much these cost.

Awful case and awful costumer service. The warranty is completely bogus. I spent $90 on a case for my husbands Galaxy edge. I've never spent that much on a phone case but the warranty made me believe that the case was worth. It was not. The buttons on the case didn't line up right and eventually broke off after only 3 months! I filed a claim on the Life proof website and was charged right away for shipping. after 2 weeks I finally heard back in form of an automated email that said my claim was denied and my shipping fees would be refunded. No explanation given as to why the claim was denied. I re-read the warranty. every word. I knew my case met all of the qualifications. So i reached out and was told that I needed to send in pictures of the case with the damage visible next to a piece of paper with my name and date on it. I did this and was told my claim was denied. Again with no explanation as to why. So I reached out AGAIN and was told they no longer carry cases for my husbands phone and there was nothing they could do. This is not in the warranty. No where does it say that if they discontinue the case that the warranty is null and void. I've requested a credit or a refund and no response. So beware! The cases are crap and the warranty is crap. Use Otterbox. I never should have spent my money on this BS.

LifeProof has the BEST customer service in this world. A year ago, I purchased a LifeProof case. This month, it was no longer water resistant. All I did was fill out the warranty page and without questions I received my new case within two weeks. No sending my old one back, nothing. It was the easiest thing I’d ever done. THANK YOU for making my life soooo easy!!!! $100? TOTALLY worth every penny!!!