LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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4,177 approved reviews, newest moderated first
Tressa R.
They offer a convenient and a user-friendly app to help manage your weight loss journey.
Response from LifeMDOct 17, 2024
We are delighted to hear that you're finding our services easy to work with! We strive to make your experience as smooth and convenient as possible. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to support you and ensure your experience remains positive.
customer
The $120 monthly fee provides literally nothing. I paid LifeMD a total of $1400 for zero service in the slightest. There are less ecpensive ways to procure your weightloss medications. 0/10 recommendation
Response from LifeMDOct 18, 2024
We sincerely apologize for your unsatisfactory experience with our Weight Management Program. We aim to provide comprehensive care and value to all our patients, and we're disappointed to hear we fell short of your expectations. This plan covers both the program and medication costs, potentially offering significant savings. We'd appreciate the opportunity to discuss your specific situation and explore how we can improve your experience or process a refund if you prefer. Please contact our customer support team directly so we can assist you further. Thank you for your feedback. It helps us continually improve our services for all patients.
Tony K.
I called asking simple questions and all I got in response were word salad responses that had nothing to do with my question. For example, "Does this plan include the cost of medication?" Answer, "Well, it depends on the clinical determination and what state you reside in. Plus, we have to factor in regulatory laws." What? Or, "Does the clinical determination take place from the appointment I just set?" Answer, "The prescription you're given depends on the clinical determination. Plus, we have to determine your insurance coverage if any." What? And finally, "Why am I paying $387 up front before I am clinically determined to get the prescription?" Answer, "Well you don't want your information out there on the internet right? So, this holds your appointment then we get the clinical determination and we then move forward with insurance coverage. Maybe you have a co-pay." I told the rep I don't know if she was trained to talk around simple questions or what but companies that can't answer simple questions often turn out to be a scam.
Response from LifeMDOct 18, 2024
Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you experienced during your interaction with our representative. Clear communication is crucial, and it's evident we fell short in providing straightforward answers to your questions. Your feedback is invaluable in helping us enhance our customer experience. If you have any more questions or concerns, please don't hesitate to reach out. We're here to provide clear, straightforward answers and ensure you have a positive experience with LifeMD.
customer
Customer service answered all my questions and they were very professional!
Response from LifeMDOct 16, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that our customer service team was able to assist you professionally and answer all of your questions. At LifeMD, we strive to provide exceptional support to every patient, and it's heartening to know we met your expectations. Your positive experience is exactly what we aim for, and we're grateful you took the time to share it. We're committed to maintaining this level of service and support throughout your journey with us. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Gregory R.
The team at lifeMD is remarkable they are there to help you with any concerns. When they ship meds out they don’t fool around it will be at your door step within two maybe three days. And I live in the middle of nowhere. Remarkable team great doctors and staff. Thank you !
Response from LifeMDOct 16, 2024
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your positive experience with LifeMD. It's fantastic to know that our team's dedication to providing exceptional care and efficient service has made such a positive impact! Our goal is to ensure that every patient, regardless of their location, receives their medication quickly and reliably. Your kind words about our doctors and staff are truly appreciated. We strive to build a team of caring professionals who are passionate about helping our patients, and it's heartening to know that this shines through in your interactions with us. We're honored to be part of your healthcare journey and will continue to work hard to maintain the high standards you've come to expect from us. Thank you for choosing LifeMD and for taking the time to share your experience.
customer in I.
Not sure it’s working for me. But the customer service is great and the renewal process is easy to do. They also have great walk thru videos for us to know how to use the products. Easy to email And get responses when needed. Appreciate that this service exists.
Response from LifeMDOct 16, 2024
Thank you for taking the time to share your experience! We truly appreciate your feedback and are delighted to hear about the positive aspects of your journey with us. We're especially glad that you find our customer service to be great and that the renewal process is easy for you. We strive to make communication as smooth as possible, so it's great to hear that you've found it easy to email us and receive timely responses. We understand your uncertainty about the effectiveness of the program for you personally. Everyone's weight loss journey is unique, and results can vary. If you'd like to discuss your progress or explore ways to optimize your treatment plan, we encourage you to reach out to your healthcare provider through the patient portal. They can review your current regimen and make any necessary adjustments to help you achieve your health goals. Your appreciation for our service means a lot to us. We're committed to continually improving and providing the best possible support for your weight management journey. If there's anything else we can do to enhance your experience or address any concerns, please don't hesitate to let us know.
Jen
Great customer service. Quick response every time. I did well on the program. I didn’t need to make appointments, yet felt that i was well monitored. I feel pretty great.
Response from LifeMDOct 16, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our weight management program. It's fantastic that you found our customer service responsive and that you felt well-monitored throughout your journey without the need for frequent appointments. Your success on the program is what we strive for, and it's incredibly rewarding to know that you're feeling great as a result. Thank you again for choosing LifeMD for your weight management journey. We're here to support you every step of the way as you continue to prioritize your health and well-being.
customer
Easy! Fast delivery, but they are pricey!
Response from LifeMDOct 16, 2024
Thank you for taking the time to share your experience with LifeMD's Weight Management Program. We're thrilled to hear that you found our service easy to use and appreciated our fast delivery! We understand your concern about pricing. We strive to offer competitive rates while providing high-quality, comprehensive care. Your feedback is valuable in helping us achieve this goal. If you have any other questions or would like to discuss our pricing options further, please don't hesitate to reach out to our customer support team. We appreciate your business and hope you continue to have a positive experience with LifeMD!