customer
Rude representative would not help with error
I've been using service for a year. When I called to change my account to be billed monthly, it was made to look like I was new. The same nurse who had increased me to 40u with previous refill, sent me intro msg explaining that I would start at 25 and be titrated up. When I called to explain the error the first person I spoke with would not help, she did not seem to grasp the issue and rudely repeated multiple times that i would need an appt with provider to fix the problem, so I asked to speak with someone else. She put me on hold and never returned. Finally I hung up and called back. The next person was helpful and polite.
Response from LifeMDDec 9, 2024
Thank you for sharing your experience with LifeMD. We sincerely apologize for the confusion and frustration you encountered during your recent interaction with our service. Your feedback is invaluable, and we're committed to addressing the issues you've raised. We're deeply disappointed to hear about your initial interaction with our customer service. The lack of understanding and the abrupt end to your call fall far short of our service standards. However, we're glad that your second call was met with the helpful and polite service you deserve. We'll be using your feedback to further train our team and improve our customer service protocols. We truly appreciate your patience and your year-long commitment to our service. Your experience has highlighted areas where we can improve, and we're committed to making those improvements. If there is anything we can do to assist you further, please let us know. We are here to help!