LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
Erin
The representative was very friendly and helpful
Response from LifeMDDec 16, 2024
We are thrilled to hear about your positive experience with our team members. If you have any questions or concerns, please don’t hesitate to reach out; we are here to help!
Amanda
Everything went very well with the app and medication. Customer service answered all my questions. even when a billing discrepancy arose, they quickly helped me. Overall, extremely pleased with my weight loss and the program in general.
Response from LifeMDDec 13, 2024
Thank you for your wonderful feedback! We're thrilled to hear that your experience with our app and medication has been so positive. It's great to know that our customer service team was able to assist you effectively, especially in resolving the billing discrepancy promptly. Your kind words motivate us to continue providing excellent service and support to all our patients. Remember, we're always here to assist you as you continue on your health journey. Keep up the great work, and please don't hesitate to reach out if you need anything in the future!
Shelby K.
I spoke to Kathrine and Jasmine (I think that was her name lol) over in issue I had with billing/memebership and both of these ladies were very knowledgeable, respectful and helpful! I appreciate the help they gave me!
Response from LifeMDDec 13, 2024
We're thrilled to hear about your positive experience with our team members, Kathrine and Jasmine! It's wonderful to know they were able to assist you effectively with your billing and membership concerns. At LifeMD, we pride ourselves on having knowledgeable, respectful, and helpful staff, and it's great to see that reflected in your interaction. We truly appreciate you taking the time to share your feedback. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Kathy R.
Melody was sweet & helpful!
Response from LifeMDDec 13, 2024
Thank you for your kind words about Melody! We're here to ensure you have a smooth and supportive experience. If there's anything specific you need assistance with or if you have any questions, please let us know. We're happy to help!
Stephanie L.
Cara was kind and thorough. She went through a health questionnaire with me which made me feel really comfortable that she cared about my holistic health. She went above and beyond to address questions and ensured that I had the appropriate dosage and dates to change to a higher dosage. She even ordered my new medicine for me. Great experience!
Response from LifeMDDec 13, 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Cara provided such excellent care during your appointment. It's wonderful to know that she made you feel comfortable, addressed all your questions thoroughly, and took a holistic approach to your health. We appreciate your trust in LifeMD and look forward to continuing to support you on your health journey. If you ever need anything in the future, please don't hesitate to reach out. Thank you again for your kind words!
customer
Unable to edit original target weight.
Response from LifeMDDec 13, 2024
Thank you for bringing this to our attention. We apologize for any frustration you've experienced with editing your target weight in our system. We understand how important it is to have accurate goals set as you work towards better health. We're continuously working to improve our platform. Your feedback helps us identify areas for enhancement, so thank you for letting us know about this limitation. In the meantime, you can always communicate your updated target weight to your provider during your next check-in. They can make a note in your file and adjust your treatment plan accordingly. Thank you for your feedback and for choosing LifeMD!
Mandi S.
This company is hard to work with. The communication is minimal at best. You can send chat messages, they may respond but usually a huge delay. My first shipment was a disaster, I honestly thought it was a scam. I got tracking, watched tracking, and then when it said delivered, it was not at my house, not even close. I reached out, did not get a response for a long time, finally did and they said the wrong shipping number was sent to me and my order was actually on its way now. For the price, you can find better. I will be switching companies. They did offer me 2 month free subscriptions, but the hoops you had to jump through to get it was not worth it to me. Ultimately, I did get the medications and the 2 free month, but honestly the stress and headache that went with dealing with this company was not work the money at all. Once you add a payment, you cannot remove it without having another payment set up, they want your money now, but the services will come when it is convenient for them. I am talking a couple weeks after you pay. In the end, I did get the medication, but it was a nightmare to get what you (over)pay for. Way too expensive to continue using.
Response from LifeMDDec 13, 2024
Thank you for taking the time to share your experience with LifeMD. We sincerely apologize for the difficulties you encountered and understand your frustration. We strive to provide excellent service and clearly fell short in your case. We're sorry about the shipping confusion and delayed responses. These issues are not representative of the level of service we aim to deliver. We've taken your feedback seriously and are working to improve our communication and shipping processes. We appreciate your patience during this process and thank you for giving us the opportunity to serve you. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our customer support team.
customer
I like my provider & support system is great. They respond quickly. However, it is deceiving in that you pay $129 a month for membership & medicine increases as dosage increases. Example, my first prescription was $189, now it's almost $400. Somewhere someone is making quite a bit of money.
Response from LifeMDDec 13, 2024
Thank you for sharing your experience with LifeMD's Weight Management Program. We're delighted to hear that you appreciate your provider and find our support system responsive. Your feedback is valuable to us. We're committed to providing transparent, cost-effective care. If you'd like to explore the bundled plan option or discuss ways to optimize your treatment costs, please don't hesitate to reach out to our support team. We're here to ensure you receive the best possible care within your budget. Thank you for choosing LifeMD for your weight management journey. We're dedicated to supporting you every step of the way.