LifeMDLifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.
LifeMD (lifemd.com) has 4,177 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Doctors & Surgeons · Plano, Texas
Excellent
Doctors & Surgeons · Bannockburn, Illinois
Excellent
Doctors & Surgeons · Miller Place, New York
Excellent
Doctors & Surgeons
Excellent
4,177 approved reviews, newest moderated first
customer
Communication and understanding
Response from LifeMDDec 30, 2024
Thank you for your kind words! We're delighted to hear that you've had a positive experience with our services. If there's anything else we can assist you with, please let us know.
Nathan F.
Dajha got me off guard today when she contacted me to help me with my issue, I assumed I would have to play message tag a couple more days and ultimately eat the cost because I didn’t pay attention to the details of the plan. She was incredibly friendly and understood my hardship and why I needed to postpone my treatment for awhile and issued me a refund and paused everything for two more months. The real xtra was she offered to call me a week before that second month was up to see where I was and if I need to pause a little longer or start treatment again I was floored by the the whole process and how friendly and understanding she was. Grade A professional service and that’s hard to find in this day and age. I’m grateful and appreciative for her help solving this.
Response from LifeMDDec 30, 2024
Thank you for sharing your positive experience with Dajha and LifeMD! We're thrilled to hear about the exceptional service you received. We take pride in our team's ability to understand our patients' unique situations and provide tailored solutions. The offer to follow up with you before your pause period ends demonstrates our commitment to your ongoing care and convenience. Remember, we're here to support you whenever you're ready to resume your treatment. If you have any questions or need further assistance in the future, please don't hesitate to reach out.
DRF
I have had difficulty communicating on the app. If I send a message their is always an answer, and then the order goes thru. I should not be missing an entire 3 weeks because there seems to be no automated system for tracking. Issues are: Progress Tracker has always been 3/5. Nothing seems to be updating on the app. When I get an email about renewing, it says if you do nothing your prescription will be updated. NOT TRUE. The management of the prescription should not be STRESSFUL. I should not be missing a monthly prescription. PERIOD. If a customer is paying on time and in good faith trusting their health with a online company, it should be customer friendly. Thank you!
Response from LifeMDJan 2, 2025
We apologize for the frustration and difficulties you've experienced with our app and prescription management system. We strive to provide a seamless and stress-free experience for all our patients, and it's clear we've fallen short in your case. Thank you for bringing these issues to our attention. We are dedicated to providing the best service possible and would appreciate the opportunity to speak with you to see if there is anything else we can do to rectify this situation. A member of our staff will contact you to see how we can assist you further.
Kristy P.
Melody was wonderful, extremely helpful. I was ready to completely cancel my account but Melody was able to find resolution to the problem. I will be calling her directly from
Response from LifeMDDec 30, 2024
Thank you for sharing your positive experience with Melody! We're thrilled to hear that she was able to provide excellent service and find a resolution to your issue. It's wonderful to know that her helpfulness made such a difference in your decision to stay with us. While we're glad you'll be calling Melody directly in the future, please remember that our entire team is here to assist you whenever you need help. Your satisfaction is our priority, and we look forward to continuing to provide you with outstanding service throughout your health journey with us.
Dana C.
Prompt refund provided once it was determined that I did not qualify for the treatment. Customer service was very easy to deal with. The appointment with the provider was on time and thorough. Provider answered all questions.
Response from LifeMDDec 30, 2024
Thank you for taking the time to share your experience with LifeMD. We're pleased to hear that our customer service team was helpful and that your appointment with the provider was timely and comprehensive. If you have any future health concerns or questions, please don't hesitate to reach out to us. We're here to support your health journey, whatever path that may take.
Brian R.
I got to work with Kaylan regarding a refund. There were some misunderstandings when I signed up. She was so pleasant and courteous. I am hoping to work with LifeMD again.
Response from LifeMDDec 30, 2024
Thank you for taking the time to share your experience with LifeMD. We're delighted to hear that Kaylan was able to assist you with your refund request in a pleasant and courteous manner. We understand that misunderstandings can occasionally occur during the sign-up process, and we sincerely apologize for any confusion you may have encountered. Our team is constantly working to improve our communication and ensure clarity for all our patients. We value your feedback and are committed to providing an excellent experience for all our patients. Thank you for giving us the chance to make things right, and we hope to exceed your expectations in our future interactions.
customer
Everything was great, I just had other issues come up. Nothing to do with medication or service
Response from LifeMDDec 30, 2024
Thank you for taking the time to share your positive experience with LifeMD. We're delighted to hear that everything was great with our service and medication. We understand that life can sometimes present unexpected challenges, and we appreciate your honesty in letting us know that your decision to discontinue was due to personal circumstances rather than any issues with our program. If you ever have any questions or need any assistance, please don't hesitate to reach out. We're always here to help!
Jeanette
I have been frustrated in having to have monthly appointments, when it was not required of me for the first 6 months. . . But nonetheless it is extremely easy to schedule an appointment, typically in less than 24 hours. Providers are prompt at appointment times, and stick to truly applicable questions and recommendations for my specific needs. We refocus each encounter on what my long term goals are, and what steps I need to take to accomplish them.
Response from LifeMDDec 30, 2024
Thank you for your candid feedback about your experience with LifeMD. We truly appreciate your honesty and the time you've taken to share your thoughts. We understand your frustration regarding the monthly appointments, especially given the change from your initial experience. However, we're glad to hear that you've found the scheduling process to be easy and efficient. It's great that you're able to secure appointments within 24 hours when needed. While we understand these appointments may feel frequent, they're designed to provide you with consistent support and monitoring throughout your weight loss journey. We appreciate your patience and commitment to the program. Your success is our priority, and we're here to support you every step of the way. If you have any further questions or concerns, please don't hesitate to reach out to us.