customer
I paid over $300 just to talk to…
I paid over $300 just to talk to someone that said their front office would take care of the pre-authorizations being that I was denied. Then I came back and was denied and you guys want me to pay more money to get the prescriptions. What is it exactly that I paid over $300 for just to sign up and have a 10 minute conversation With somebody? I think this place is a scam. I would never recommend it to anybody.
Response from LifeMDMar 3, 2025
We sincerely apologize for the frustration and disappointment you've experienced with our service. We understand your concerns and are committed to addressing them. We recognize that the pre-authorization process can be complex and sometimes results in denials. While we work diligently to secure coverage, we cannot guarantee approval as final decisions rest with insurance companies. In the event that insurance does not cover the cost of the branded medications, we do offer compounded medications so that patients can access treatments at a lower cost. We're committed to finding a solution that works for you. Please reach out to our customer support team to discuss these options further. We're here to ensure you receive the care and support you need on your weight management journey.