J.C.
Extremely negligent- do not trust this company with your health needs
I had a virtual appointment and the doctor told me he was going to send my prescription to the pharmacy right away. The next morning, I still had not gotten an update and the pharmacy stated they never received it. It took me 5 different phone calls to LifeMD over the span of 23 hours, and 7 different customer service representatives, for the company to finally send my prescription to the pharmacy. Due to their negligence in sending it, my time sensitive need for medication was ignored and I developed further symptoms that could have been avoided if they had sent the prescription on the timeline they were supposed to. My requests were ignored again and again, despite being a paying customer who trusted them with my health needs. I would not recommend this company to anyone.
Response from LifeMDDec 9, 2025
We appreciate you bringing this to our attention. We are very sorry to hear about the difficulties you experienced with your prescription and the delays you faced. We understand your need for timely medication. We're taking steps to investigate what occurred and prevent similar issues in the future.