Life IonizersReviews of lifeionizers.com

Life Ionizers was the ultimate in technology, affordability, and service! I have one of the original ionizers and it still works great after 14 years...couldn't be happier. As a side note, I did a TON of research before going with Life Ionizers, and have no doubt I chose the right company! Update 2025 -- they no longer carry replacement filters for my ionizer...very disappointed

“I’m a big fan of Life Ionizers. My family and I have been using it for drinking/cooking purposes for over 6 years. Tech support is extremely helpful and prompt should any questions arise. I highly recommend.”

Very knowledgeable sales staff. Answered all of my many questions with patients. Everything delivered on time. Would recommend. Will use in the future for all of my ionizer needs.

Great service! Highly recommended. A+++

Amazing service Amazing product I have been drinking Life Ionizer water for about 3 years now have never felt better !! improved my acid reflux drastically would definetly recommend

Hurry up and Wait... And don’t hold your breath. I have waited 3 months for a product that I had received no information on and now am hoping for a refund on my MXL-13 machine because they do not keep it in stock and it’s stuck in customs. When I get the refund, I could upgrade to an MXL-15, which they do keep in stock. I think these machines are great and I would really like one, but I would actually like to receive one and utilize it. I ordered the ionizer on Oct. 28th, 2020 and was told to expect the machine in 3-6 weeks. I emailed, Water Specialist, Casey Schuster and he said he’d get back to me with the shipping information, then never got back to me. So then, I emailed him again on Dec. 10th, asking if he’d found any information, trying to gently prompt, with no response. I’ve called customer service four times now... they said the warehouse manager would call me back on Monday, January 11th, 2021, I received no call. I called back again today and the customer service representative I spoke with said she forwarded the message to the warehouse and they should call back today, Jan. 15th. On Jan. 18th, I decided this water machine isn’t worth the stress of wondering if I was going to ever receive it/if I’d be able to service it for years to come. So I called customrer service in the morning and asked to speak with whoever will give me a refund. I had purchased the MXL-13. Customer service said to call back in an hour to speak with the person in charge of the ionizer warehouse for a refund. I called back, asked to speak to the warehouse and they put me through to Paul Johnson. Paul is a rockstar and a shining example of someone who really cares about their product and their customers. I explained my frustration and he said that my particular ionizer is being held in customs indefinitely and that I should reach out to my bank and put in a claim toward my credit card to get that money back. He said as soon as he sees that request go through from my bank, he will approve it right away. In the mean-time he sent me an alkaline water pitcher, which I am incredibly grateful for because I really do believe in the wonderful properties of alkaline water. I put the claim in through my bank right away and they said it could take up to 90 days to be processed, which is a bummer, but is not lifeIonizer’s fault. I had put my 1 star review up prior to speaking with Paul and I had still received no answers from Casey Schuster. If Casey had put forth a little effort to send me an email to let me know that it was stuck in customs, why it was stuck in customs, and an honest answer for when the ionizer would really be arriving at my house... I would have been happy. Communication is incredibly important when customers pay large sums of money for a product, but Paul is the only person in this company who seems to understand that and act accordingly. I also found some fake reviewers commenting on their Facebook account. Why are there fake accounts writing positive reviews? Very peculiar... I had purchased the MXL-13 and one of the Main reasons I punched this model was because of the lifetime warranty, which very few alkaline water companies offer. I am concerned with not being able to have this serviced appropriately, in the event that is necessary. It is supposed to have a lifetime warranty but from other customers reviews, it doesn’t sound like LifeIonizers always honors that. For example, one reviewer spoke about a leak in their machine, so they shipped their water machine to be fixed, it was shipped back—presumably fixed— but when tested and used, still showed a leak. In addition to that, I’ve seen a few other reviews saying LifeIonizer takes months to ship filters and they can’t use their machine until they have those filters. I’m so confused by this company. I’d really like to change my star rating, but I haven’t receive a machine or my money back yet. And while I am truly grateful for the alkaline water pitcher Paul sent, it’s not worth $2,000+. I will be happy to change my star rating when I receive a refund on my money.

I’ve been a customer of Life Ionizer for about ten years. Life ionizer gives me confidence that my family drink clean water. Water taste great. Replacing the filters is kind of difficult, however, for my 4100 model. Since I trust Life Ionizer for the water it gives out, I purchased a new model. Hoping replacing the filter on this one will be easier.

I'm giving a great shout out for Paul Johnson who is in marketing. He is awesome to work with. He keeps his word and truly listens to you and helps resolve your problems. Kudos to Paul. Thank you so much.