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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 86 reviews with 4 stars · Clear filters

Michael
Jun 24, 2018
I have used LifeFone only once in the…
I have used LifeFone only once in the past year and that was to test the system. The response from the LifeFone operator was quick.
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Cheryl
May 9, 2018
Fortunately
Fortunately, mom has not had a reason to use this service that we have had for 2 years, but that makes it difficult for me to provide information on services that have really need been used or needed.
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Philip
May 4, 2018
Response is very good
Response is very good. My only complaint is that I, as my sisters out of state supporter, do not receive a requested immediate phone call “Alert”, as I have directed Lifephone to provide. I’ve called to correct this problem and it has not been corrected. One time I received a call 2 weeks late, which initiated a false alarm for me to investigate.
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Joyce
Feb 28, 2018
works great
works great, easy touse
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Jana
Jan 31, 2018
This is a great service 99% of the …
This is a great service 99% of the time, but they need to be careful and follow the customer's protocol/procedure when an alarm occurs. If the protocol is to call a family member first before dispatch of an ambulance, then this should be done. Otherwise, an ambulance will dispatch and police get involved to help the LifeFone recipient sometimes causing undue stress and home damages when the recipient has had a false alarm. In summary, please make sure that the LifeFone recipient's protocol is followed at all times. This service 99% of the time is an excellent service that provides peace of mind to family members of the LifeFone recipient.
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Richard
Jan 24, 2018
The service is excellent
The service is excellent. Not pleased with the new neck pendant. Use to have a metal ring and nice shape. Now plastic and not as nice
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Charles S.
Jan 23, 2018
Expectations
They do what I expect from this type of company!
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Nancy
Jan 17, 2018
So far so good
So far so good. Very good customer service. There was a slight problem with our kit when it arrived. LifeFone took care of the issue immediately. Luckily we have not needed to use their emergency services, however testing has gone smoothly.
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