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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 648 reviews with 5 stars · Clear filters

Jim
Nov 1, 2017
Keeping a loved one safe is always …
Keeping a loved one safe is always great. LifeFone has worked well. Thank you,
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Cynthia
Oct 24, 2017
We have subscribed to LifeFone for a long time.
We have subscribed to LifeFone for years--for my mother-in-law and for her late sister. My initial experience--calling for information and, after, signing them up--was excellent. The man at the other end of the phone knew what he was talking about, didn't give me a hard sell, and was just generally pleasant to deal with. When my MIL's sister started having trouble falling, her button was literally a lifesaver. My MIL has had a continually good experience with LifeFone. And just this past Friday, my husband called to upgrade her button to the one that will trigger if she falls--he was told 3 to 5 business days, and it arrived yesterday (Monday)! The only problem we have ever had was back at the beginning, with a billing problem. And that was resolved quickly and satisfactorily. I would definitely recommend LifeFone to anyone.
Response from LifeFoneOct 30, 2017
Good Morning Cynthia, We're delighted to read your feedback about our company!! We aim to provide perfect service to each of our LifeFone customers. We're here 24/7 if you ever need further assistance. Thank you for taking the time to share your positive experience and continuing to be a valued LifeFone customer!
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J&LR
Oct 24, 2017
I am so pleased with Lifephone
I am so pleased with Lifephone. I tell all who will listen about what a value and the best features in the market place it is. Some of the people have ask me about the system and have purchased it and are very glad they have. I truly advise all to try it, if you find it does not meet your needs you have nothing to lose
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Alris
Oct 10, 2017
My wife has one and it is great
My wife has one and it is great. She has used it several times when she has fallen and can't get up. Response has always been prompt.
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Pptt
Oct 10, 2017
Worth Every Penny
My Mom has only activated the LifeFone button twice in the many years she has been wearing it. But it is worth every penny. The LifeFone folks have always followed all our instructions regarding who to call first. I would highly recommend this service.
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Gayle
Oct 9, 2017
MY PEACE 0F MIND
Having a PEACE of mind is my #1 priority!!! My experience with LIFEFONE has been just that. I have just renewed my contract for a second year. It is comforting to know that there are professionals manning the emergency calls and how quickly they notify family members THAT IS MY PEACE OF MIND!!!
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Brenda
Oct 4, 2017
Recently my 83 y/o mom fell and pushed …
Recently my 83 y/o mom fell and pushed the button. LifeFone called me and another family member at 1am to let us know. I live out of state and am so appreciative for this peace of mind.
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Christine
Sep 22, 2017
I received the equipment promptly
I received the equipment promptly. The instructions were easy to setup. The customer service was very helpful and kind. This was a purchase for my father. He used it several times and had no problems. It gave me some peace of mind that he was safe. Also like a lot of other services there was no time commitment with them.
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