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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 45 reviews with 3 stars · Clear filters

George
Aug 10, 2017
Lifefone is very quick to respond by …
Lifefone is very quick to respond by calling our mother and others when sensing a perceived alarm. However, the last time our mother hadn't fallen, yet an alarm was sent.
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Timothy G.
May 9, 2017
I'd give it 5 stars in a heartbea if …
I'd give it 5 stars in a heartbeat if it was on my gear 2 watch. This should be an easy task and win win for both Samsung & LifeFone.
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Lionel & J.
Apr 26, 2017
LIFEFONE
IT IS ANSWERED QUICKLY, BUT WE WISH IT WORKED OTHER THAN IN THE HOUSE OR A FEW FEET AWAY; AND WHEN AWAY FROM HOME WE COULD SPEAK INTO IT THIS WOULD BE MORE EFFICIENT.
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MCW
Apr 13, 2017
No one can hear me when I need them
No one can hear me when I need them
Response from LifeFoneJul 20, 2017
Ms. White, We are glad you had the time to speak with us, and we were able to assist you today, by clarifying specifics of how your system works. We were able to assist you the time you needed us that day. We are here for you 24/7 should you need any additional assistance. Thank you for being a valued LifeFone customer.
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Elizabeth
Nov 15, 2016
Poor communication
I find this provider too quick to send ambulance. Not enough time given for elderly person to respond to call. The fall detector often goes off with simple change in position. Communication with people on contact list is abysmal. They call after the ambulance has already been dispatched to ask if it is needed. Often the calls they make are impossible to understand.
Response from LifeFoneDec 13, 2016
Ms. Elizabeth, We apologize that you feel that there isn't enough time for you to respond but I want you to keep in mind that in the event of an emergency the operators and trained to respond quickly to ensure that help arrives quickly to you. So in most cases the alarm sounds and if the operator doesn't get a response he/she will call the customers home twice. the second call is the exact reason that you mentioned, we want to give someone a chance to get to the phone. Now after the 2nd call they are to call for help unless the account is set up differently, but in cases where we do not get a response our main concern is helping you and making sure help arrives for you. If you would like the set up of your account to be slightly different we are more than happy to change it to what suits you best. Please feel free to contact LifeFone at 1-800-940-0262. We thank you for your review and we value you as customer.
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Jack
Nov 3, 2016
Monitor
The other day Jack fell onto the floor and he had is device on but the pendent did not sense the fall and our understanding is that if he falls this should make the monitor go off. Please explain to me why this did not go off. We paid a large amount of money for this. We gave our trust that it would go off in this situation.
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Yuriko (.
Oct 13, 2016
Needs Improvement
The necklace and wrist devices need a cover of them to prevent accidental activation. My Mother constantly bumps it and now will not wear it defeating its purpose.
Response from LifeFoneOct 20, 2016
Richard, thank you for taking the time to discuss your concerns with me. Your suggestion of having a cover for the pendant or wrist button is definitely something worth researching. As discussed try to shorten your mother's necklace so it would be less likely to get pushed. We thank you for choosing LifeFone and appreciate your feedback.
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Simon
Oct 12, 2016
Not Great
The sensors are very sensitive that leads to numerous false alarms. The e time for a person to respond is longer than I expected.
Response from LifeFoneOct 24, 2016
Simon, thank you for speaking with me and providing your feedback. As we discussed the alarms are answered in 60 secs or less. Of course we understand that in an emergency this may seem like a long time but I assure you that we answer the alarms as soon as they are received. If you have other concerns or questions please call LifeFone at 1-800-940-0262
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