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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 648 reviews with 5 stars · Clear filters

Lori F.
Aug 13, 2025
Notifications worked exactly as we’d hoped
When my elder relative activated her alert, I received a “ live” phone call and explanation of steps taken - and all contacts received appropriate timely calls/texts. Notifications Worked - exactly as we would hope. And relative is fine, now with good confidence that her system works.
Response from LifeFoneAug 13, 2025
Thank you for sharing this experience. It’s great to know the communication process worked smoothly and that everyone on the contact list received timely updates. We’re glad your relative now has added confidence in her system, and we appreciate the trust you’ve placed in LifeFone to help protect her. - The LifeFone Team
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customer
Aug 13, 2025
LifeFone Performed Dependably During a Medical Crisis
Sometime in early morning, my father became dizzy, suffered a bad blow to his head, and collapsed on the ground breaking his hip. He was able to press the LifeFone medical alert, but couldn't be understood verbally. They phoned me immediately and contacted an ambulance per my request, providing them with a code to his lock box to gain entry into his home. They stayed in contact with me, updating me, which was helpful since I was still 20 minutes away, and they were able to make re-contact with my father and informed me of their brief conversation. LifeFone handled this serious situation perfectly and professionally, and I am very grateful for their rapid and regular communication with my father, myself, and the ambulance service. Their responsiveness was invaluable in saving my father's life.
Response from LifeFoneAug 13, 2025
We truly appreciate you sharing this experience. Situations like this highlight the importance of having fast, dependable communication between our team, emergency responders, and loved ones. Knowing that critical details could be relayed quickly so help could arrive without delay is exactly the outcome we strive for. We’re glad we could support your family during such a difficult time and wish your father a steady recovery. Thank you, The LifeFone Team
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Cary D.
Aug 13, 2025
Quick Response
Answer quickly and take quick action in getting help for you
Response from LifeFoneAug 13, 2025
Thank you for taking the time to share your experience. It’s reassuring to know our team was able to act promptly when it mattered most. Your confidence in our service means a great deal to us. Best! The LifeFone Team
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customer
Aug 6, 2025
actually used the Life Life Foneu…
I actually used the Life Life Foneu when I fell in April 2025. I got help right away, thank God. After two years, I needed a new pendant. Sean was very helpful in explaining how to activate the new equipment. He was patient, kind, and professional. I was very grateful to deal with someone who took the time to explain matters to me. Sean is an angel! Life Fone is very lucky to have such a wonderful employee!
Response from LifeFoneAug 6, 2025
Thank you so much for sharing your experience. We’re grateful to hear that you received timely help when you needed it most and that your equipment update went smoothly. We’re especially proud to have team members who go above and beyond to provide clear, compassionate support. We’ll be sure to share your kind words with him—it will mean a lot. Thank you for being part of the LifeFone family!
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Connie
Aug 6, 2025
Quick response
Quick response! So caring. Thank you.
Response from LifeFoneAug 6, 2025
Thank you for your kind words! We’re so glad to know you felt cared for and received a quick response—that’s exactly what we strive for every day. We truly appreciate your trust in LifeFone.
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Herbert S.
Aug 5, 2025
they were always ready to help.
they were always ready to help.
Response from LifeFoneAug 5, 2025
Thank you for taking the time to comment on your service with LifeFone. We value our subscribers very much and out goal indeed is to be there when help is needed! - The LifeFone Team
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customer
Jul 24, 2025
Dad has fallen twice since he got the…
Dad has fallen twice since he got the LifeFone. Both times we were contacted and EMT's were contact quickly.
Response from LifeFoneJul 24, 2025
Thank you for sharing your experience. We’re so glad your dad had LifeFone when he needed it most and that help was dispatched quickly. Knowing you’re informed right away and that emergency services respond promptly is exactly what we aim for. We’re honored to be part of his safety and your peace of mind.
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Mark B.
Jul 23, 2025
Great Service
Every time I test my lifephone device I get an answer. Although it is a interactive recording it still knows who I am and where I live. I'm happy with life phone.
Response from LifeFoneJul 24, 2025
Thank you for your review! We’re glad to know you are confident that your device is working reliably! It’s great to hear that you’re happy with LifeFone—we appreciate your trust and are proud to be part of your safety support.
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