LifeFone Reviews | Read Customer Reviews of lifefone.com

LifeFoneReviews of lifefone.com

Call Directions Website

LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Health Equipment, New York

LifeFone reviews

Showing 86 reviews with 4 stars · Clear filters

Joseph
Dec 5, 2019
Professional and dedicated individuals…
Professional and dedicated individuals to work with and a reliable means to ensure the ones you care for and love are able to remain in their own homes with dignity.
Report
Jerrold
Nov 7, 2019
Too long to answer a call for help.
Too long to answer a call for help.
Report
Concerned S.
Jul 31, 2019
Not the fastest response time
It takes up to a minute at times for someone to answer a test call. This seems like forever if there were really an emergency. In one instance I had to call again because no one responded to a test alert at all. Once the person is on the line they have always been kind and courteous.
Report
Eleanore B.
Jul 18, 2019
I have only had to use LifeFone to…
I have only had to use LifeFone to check to make sure it is working. They answer and let me know everything is O K. I have a question the box is in my bedroom upper floor if I am in the main part of the house will my voice carry to the box? I test when I am by the box not in another area.
Response from LifeFoneAug 1, 2019
Good Morning Eleanore, We tried to contact you but unfortunately, were not able to reach you. We wanted to advise that we do have other units that provide a greater range and would like the opportunity to discuss with you further. Feel free to call at your earliest convenience -1-800 940-0262
Report
Claryce
Jun 22, 2019
The service is good but when I pressed…
The service is good but when I pressed the button by accident getting into the shower (and why I didn't hear the phone ring when you called after) you sent the EMTs before calling my daughter as I have instructed. This was not good.
Response from LifeFoneJul 24, 2019
Good Afternoon Claryce, Thank you for taking the time to reach out to us. We will be sure that this will not happen again. We have corrected the issue and assure that this will not take place in the future. We appreciate your business and for continuing to be apart of the LifeFone family
Report
Lewis
Jun 14, 2019
So far the service has been good
So far the service has been good. Fortunately, haven't had an emergency. Did call in to see what would happen if I was on vacation and needed assistance. Was told my current plan doesn't cover away from home emergencies. Was not told this when I first subscribed. Would have been nice to know this up front.
Response from LifeFoneJul 24, 2019
Good Afternoon Lewis, Thank you for taking the time out to speak with us, we understand that when you signed that you possibly signed up for the At Home System and now your life may call for an On the Go System. We are glad that we were able to provide you with the information regarding the On the Go system and look forward to you calling us back with your upgrade and provide you with 24-hour protection at home and on the go.
Report
Lori
Jun 10, 2019
I have not used service
I have not used service. That is good news.
Report
Bruce & M.
May 24, 2019
Luckily I haven't needed to use for…
Luckily I haven't needed to use for real. It's been there every time I have tested it.
Report