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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 45 reviews with 3 stars · Clear filters

Ronald M.
May 30, 2018
We would like for the response to be…
We would like for the response to be quicker.
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Sheree
Jan 24, 2018
I have not had to use it
I have not had to use it. But...just having the security of knowing someone is there to help me, if needed, is comforting.
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Rissa
Jan 20, 2018
The ability for my voice to be heard by …
The ability for my voice to be heard by the person on your system is not very good. In the test done when we set up the unit,it was difficult for the technician to hear me from the next room.
Response from LifeFoneJan 21, 2018
Good morning Rissa, Thank you for providing feedback about your LifeFone system! Please feel free to call LifeFone at 1.800.940.0262. One of our care specialists will assist you with any other difficulties you have, and also explain the format of our system to you. We appreciate the time you have taken out to explain your issues, and thank you for continuing to be a part of the LIfeFone family.
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C. Nicholas & M.
Jan 16, 2018
The 'Fall Detected' alarm goes off …
The 'Fall Detected' alarm goes off unpredictably and for no reason we can detect at all hours of the day and night. Since you replaced one of the pendants the situation has improved, but it hasn't gone away. Its extreme sensitivity is an important safety factor, we acknowledge, and you respond quickly and courteously. but it's an annoying nuisance at times.
Response from LifeFoneJan 21, 2018
Hello C. Nicholas & Mollie, Thank you for sharing your feedback! We will use this review to improve our LifeFone product.
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Greta
Jan 16, 2018
They carried the wrong address for me
They carried the wrong address for me, even after talking to them twice about this. Also, I had a fall and though EMS was transported the dispatcher failed to give them (EMS) the combination to the key lock and the emergency responders could not get into my house. However, after much time passed the dispatcher called my friend who had a key and he came to my house and unlocked the door. When I called LifeLock about this, the combination was in their computer. I still don’t understand why there was such a problem, and certainly hope it would not happen again should an emergency arise.
Response from LifeFoneJan 16, 2018
Hello Greta, We here at LifeFone seen that you had spoke with one of our customer care agents.. We apologize for the dispatcher that was unable to give the lock box information at the time, but we see that everything is on file and in case of an emergency, and that we would most definitely be able to get you the help you need. If you have any other questions or concerns please feel free to call our office at 1.800.940.0260 and customer care agents are available to help you 24/7. We thank you for continuing to be a part of LifeFone.
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Marge
Nov 1, 2017
Information and purchase were …
Information and purchase were excellent. Person responding to my flashing "trouble light" left me wondering. I'm checking in a couple of weeks and hope for a better response.
Response from LifeFoneNov 22, 2017
Hello Marge, Thank you for Sharing your feedback! We will use this to improve our customer service, to help with providing all of our customers the excellent service and experience they have knowingly loved over the years. Thanks for continuing to be a LIfeFone customer.
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Joyce
Aug 31, 2017
I find that answering my calls takes too long.
I find that ansering
Response from LifeFoneSep 1, 2017
Hello Joyce, We appreciate your honest feedback and will work with you to resolve this issue. We are always here for you 24/7 should you need any assistance. Thank you for being a valued LifeFone customer.
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Susan
Aug 12, 2017
Slow response
I find the response time takes too long, if there were an accident I would expect immediate response not have to wait for 30/45 seconds for an answer. I will be looking for a new carrier when my year payment is up.
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