LifeFoneReviews of lifefone.com

The unit is fine, but service seems slow and sometimes it connects without the button being pushed

Fall alert goes off when it shouldn't (and that is annoying) and doesn't when it needs to (which defeats the purpose) Fall alert only goes off if you fall a certain way--we have been told making it not useful Customer service is very good would give that part 4 and a half stars.

The fall function works well. However, the activity check was alerting me to press the reset button correctly until I asked to change the time it activated. After that, the tech was unable to correct the time I requested with Eastern and Pacific time scrambled. Eventually the activity check service was discontinued until further notice. This is unfortunate, since the activity feature was the reason I chose LifeFone. Hopefully it will resume within a reasonably short time, since changing companies is a nuisance.

Doing a great job when needed! So much easier to push a button for help when attending to an ill senior!

Mother fell out front door with pendant on and alarm did not go off. Pendant battery does not last very Long and send nuisance tests.

Billing has been a problem and the customer needs to be aware of what they should be charged and monitor the billings to ensure they are correct. when they sent replacement necklace device due to low battery they didn't send the one with fall detection which is what I had. I was thinking about eliminating fall detection so took that as a sign that it was then the time to do so. Thankfully I have not had a need to use it other then for testing but good to know it is there if needed.

equipment is unreliable

I trigger the button frequently by mistake. Since I usually do it in the shower, my hearing aids are not in, so I don't hear the response until the actual phone call. The one time I did fall, it did not trigger any response. So if I had really needed help, I would have been out of luck. But I guess its better than nothing.