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LifeFoneReviews of lifefone.com

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LifeFone

About LifeFone

Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.

LifeFone (lifefone.com) has 810 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lifefone.com
Website: lifefone.com
Category: Health Equipment
Location: White Plains, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LifeFone reviews

Showing 648 reviews with 5 stars · Clear filters

Carl
Apr 17, 2020
Great service
Great service, they answer promptly whenever we test and the operators are very courteous. We all feel better knowing she's wearing the lifefone button and can get help whenever she needs it.
Response from LifeFoneApr 23, 2020
Hello Carl, We appreciate you for sharing you and mom's experience with our company. We know during this difficult time with COVID-19, being able to provide peace of mind for you and your loved ones is key. We want you to know that we are still here for you and mom and are still providing that great level of service. Thank you for continuing to be a part of the LifeFone family!
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Michael
Apr 15, 2020
Peace of mind
Peace of mind
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Terry P.
Apr 15, 2020
Excellent service and performance
Excellent service and performance. Have been a customer for many years and first class operation. I highly recommend LifeFone.
Response from LifeFoneApr 23, 2020
Hello Terry, Thank you for sharing your experience with our company. We are also honored that you would highly recommend our company to all. We are glad to share that during this time with COVID-19 we are still able to provide the service and performance you have grown to expect and love.
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Sherry
Apr 15, 2020
I've been lucky that I haven't had an…
I've been lucky that I haven't had an emergency. I do feel safer knowing I have it if I need it.
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Doreen
Mar 24, 2020
My mother and I sleep better at night…
My mother and I sleep better at night knowing this lifefone works! We have been extremely happy with their support these last three years.
Response from LifeFoneApr 23, 2020
Hello Doreen, We are glad to hear that our service has been providing you the peace of mind that we intend all of our subscribers to experience with having a system from our company. We are glad to hear you have been with us for years and are extremely happy to know you will be continuing to be part of the LifeFone family!
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Ronald
Mar 19, 2020
Was very helpful when needed
Was very helpful when needed. Quick response.
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Judy
Mar 17, 2020
I am a very satisfied and fortunate LifeFone customer.
I am a very satisfied LifeFone customer. I recently took a very bad fall at home and needed help. I fell between my dresser and my bed, my arms were pinned under me and I could not push the button on my LifeFone alert pendant. Fortunately for me, I had purchased the fall sensing option for my LifeFone system, the system sensed my fall and automatically alerted one of your reps, who sent emergency help to my home. Without the fall sensor I would have been helpless, pinned on the floor, for hours or maybe days.
Response from LifeFoneMar 18, 2020
Hello Judy, We appreciate you sharing your experience with us. We are also happy to know that even though your hands and arms were pinned, you knew your fall pendant worn around your neck would send a falling signal to alert our call center reps to get you the help you desperately needed. We understand the importance of being able to receive help in a timely manner and that minutes/seconds are vital. We want you to know that we will be here for you in these dark times and you can continue to receive the great service you have known to love from us here at LifeFone.
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Madeline
Mar 14, 2020
The day I got stuck in the gravel in my electric chair
One day I was waiting outside for my special bus to pick me up for a doctor's appointment. My son-in-law had put down some gravel when my electric chair got stuck. I live out in the country so no one was around for miles. Everyone had left for work and school so there was no one to call. Even my neighbor drove by and waved. I waited for 1 hr and I figured my bus was not coming. Finally I took a deep breath and pushed my Lifefone button. I explained what happen and they made sure I was not injured only stuck and sent the firetruck. They lifted me out of my hole and kindly walked me back to my house. I was so grateful for Lifefone. Without them I would have to wait 6 hours before someone would be home.
Response from LifeFoneMar 16, 2020
Hello Madeline, We appreciate you taking the time to share your wonderful feedback, also glad that you received the assistance you needed in a timely manner and were not stuck waiting. We want you to know that through these troubling times, that we are still here for you 24/7 and will provide the service you have come to know and love. Thank you for being a part of LifeFone.
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