LJ
Unhappy
You call in on a blocked number versus a number that we can recognize is LifePhone. You call emergency numbers before you call the people named as the persons to call. Service overall is not that good.
Response from LifeFoneAug 8, 2018
Hello LJ, We are sorry to see that you feel our service is not that good. I just want to clarify that we have reviewed your account and have seen that in your particular incidents that EMS was needed for every incident. We see you're an avid user of our particular system and our priority is to make sure our subscriber gets the help that they need, so with each incident that our system was activated we called EMS due to the severity of the situations. We saw we followed the commands that you requested, now if you would like us to specify to only call your response list your more then welcome to call into the office and we would be more then happy to assist you with setting up your account to reflect this. Now on the recognizable number, our response center calls from a 1-800-940-0262 number that is not linked to LifeFone on caller ID but to our Response Center and is not a blocked or private number. Again we are sorry to see how you feel about our service but we have tried to reach out and clarify this with you. We always try to help our subscribers and value feedback so that way we can better their experiences with us here at LifeFone. Again I'd like to say just like we did over the phone, that we are here and that you can call us 24/7 and we will assist you with all your needs and concerns.